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12
FAQs
WARNING: to reduce the risk of personal injury, unplug the steamer and ensure unit has fully cooled down
before performing maintenance/troubleshooting checks.
W
hat do I do if the machine/an accessory has become
damaged or broken?
• Visit vax.co.uk for spares and parts.
• Please call our Careline to purchase new spares or order a
r
eplacement.
What to do if the steam cleaner has no power?
• The unit may not be plugged into an electrical socket;
ensure the plug is pushed in securely.
• Check the mains power is switched on.
• The electrical socket may not be working; check the fuse
or breaker and consult an electrician.
• The power cord may be damaged; if it is it must be
replaced by the manufacturer, or a Vax authorised
service agent.
Why is the steam cleaner not producing steam?
• Ensure that the mains power is switched on and the power
button has been pressed on the unit.
• There may be no water in the tank; please refer to the
operation section.
• Check that the safety latch has been unlocked on the
steam handle.
• Check that the unit has not been overfilled, as there must
be space in the tank for the water to heat. If overfilled the
unit will deliver little steam or water droplets.
• The water may not yet be at temperature; the green steam
ready indicator light will illuminate when the water is at
temperature and is ready to use.
• If the unit is producing a very small amount of steam,
check the variable steam power dial and adjust to max.
• If none of the points above are of assistance, we’re here
to help. Simply call us on: 0844 412 8455
•
When the unit has been switched off and fully cooled
remove the water tank lid. If limescale build up can be
s
een inside the tank the unit will need to be descaled.
W
hat do I do if the steam cleaner takes a long time to
heat up?
• When the unit has been switched off and fully cooled
remove the water tank lid. If limescale build up can be
seen inside the tank the unit will need to be descaled.
• Otherwise, we’re here to help. Simply call us on:
0844 412 8455
