•Checkthe‘Thispackcontains’panelontheboxtomakesurethepart
is included with your machine.
•ChecktheOn/OswitchisintheOnposition.
•Thecleaningpadmayalreadybesaturatedordirty,washthecleaning
pad.Gotothe‘Takingcareofyourmachine’pages.
•Theremaybenowaterinwatertank,checkthewatertankhaswater.
•Checkthewatertankissecurelyttedandthehardwaterlterisinplace.
•Hardwaterltermaybeblockedandneedtobereplaced.
•Steampathmaybeblocked.Goto‘Let’stalktechnical’page.
•Checkcorrectsettinghasbeenselected,tousedetergent
selected vinyl or tile.
•Checkthedetergenthasbeendilutedtocorrectstrength.
SolutionProblem
Warning: Always unplug the steam mop before performing maintenance/troubleshooting checks
What to do if it goes wrong Getting in touch
There is an
accessory missing
The steam mop
won’t turn on?
Why is the steam mop
not producing
steam/detergent?
Why won’t the cleaning
pad pick up dirt?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the Steam Fresh Combi before calling.
•Theplugmaynotbefullypushedintotheelectricalsocket.
•Checkthefuseintheplugifthisneedsreplacing,alwaysreplacewith
a British 13amp fuse.
•Steamcomingfromthesideofthemachinemayindicatesablockage
withinthemachine.Toclearanyblockagesgotothe‘Takingcareof
your machine’ pages.
Why is steam coming
from the side of
the steam mop?