Frequently Asked Questions
Why does my Air Purifier seem loud?
The Vicks
®
Air Purifier is designed for maximum output in a compact design. The amount of
air flowing through unit at the Turbo setting will clean the amount of air in a medium sized
room every ten minutes, and this can result in noise from the air flow. Three lower settings are
designed to offer lower noise levels.
How will I know when it’s time to change the filter?
Change the Carbon PreFilter when you notice the odor-capturing capability of the Air
Purifier diminishing over time. Depending on the severity of the odors, this can take up to
three months. It is a good idea to visually inspect the PreFilter occasionally for blockage if you
live in a high dust environment or one where high accumulations of pet hair can occur. If there
is a visible accumulation of particles on the PreFilter, it should be replaced.
Use your judgment in changing the HEPA Filter Cartridge depending on the environment in
which you use the Air Purifier. The pores in the filter will gradually become blocked by the
accumulation of particles. If the filter is brown or grey, it is likely that it should be replaced.
Below are some guidelines, though you may choose to replace the filter more or less
frequently.
• For 24-Hour use in a heavily contaminated area we recommend semi-annual to annual filter
changes.
• For everyday use in light to moderate particle environments, we recommend every other
season.
• If used occasionally in an environment of light to moderate particles, it can last up to three
years.
Why is my Air Purifier making ‘sparking’ sounds?
The Ion Emission Pins need cleaning. Buildup on the pins can reduce their efficiency and
cause a sparking sound to occur. Refer to Care and Cleaning section for instructions on how to
clean Ion Emission Pins.
Why is my Air Purifier emitting air in ‘puffs’?
It is time to change the HEPA Filter Cartridge. The ‘puffs’ are from the added suction needed to
pull air through a clogged filter. Suction builds and releases instead of moving at a continuous
flow.
Why is the Air Purifier not running?
Check to be sure that it is plugged in properly and switched on. Verify that the outlet is
working by plugging something else into the outlet. If you are unable to solve the problem,
DO NOT ATTEMPT TO SERVICE THE MACHINE YOURSELF. PLEASE CALL 1-800-477-0457
FOR ASSISTANCE.
