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7. ERROR INDICATIONS
With the procedures below, most errors can be quickly identified. If an error cannot be resolved, please refer to your Victron
Energy supplier.
7.1 General error indications
Problem
Cause
Solution
Quattro will not switch over to
generator or mains operation.
Circuit breaker or fuse in the
AC-in input is open as a result of overload.
Remove overload or short circuit on AC-out-1 or AC-out-2, and
reset fuse/breaker.
Inverter operation not initiated
when switched on.
The battery voltage is excessively high or too
low. No voltage on DC connection.
Ensure that the battery voltage is within the correct range.
“Low battery” LED flashes.
The battery voltage is low.
Charge the battery or check the battery connections.
“Low battery” LED lights.
The converter switches off because the battery
voltage is too low.
Charge the battery or check the battery connections.
“Overload” LED flashes.
The converter load is higher than the nominal
load.
Reduce the load.
“Overload” LED lights.
The converter is switched off due to
excessively high load.
Reduce the load.
“Temperature” LED flashes or
lights.
The environmental temperature is high, or the
load is too high.
Install the converter in cool and well-ventilated environment, or
reduce the load.
“Low battery” and “overload”
LEDs flash intermittently.
Low battery voltage and excessively high load.
Charge the batteries, disconnect or reduce the load, or install
higher capacity batteries. Fit shorter and/or thicker battery cables.
“Low battery” and “overload”
LEDs flash simultaneously.
Ripple voltage on the DC connection exceeds
1,5Vrms.
Check the battery cables and battery connections. Check whether
battery capacity is sufficiently high, and increase this if necessary.
“Low battery” and “overload”
LEDs light.
The inverter is switched off due to an
excessively high ripple voltage on the input.
Install batteries with a larger capacity. Fit shorter and/or thicker
battery cables, and reset the inverter (switch off, and then on
again).
One alarm LED lights and the
second flashes.
The inverter is switched off due to alarm
activation by the lighted LED. The flashing
LED indicates that the inverter was about to
switch off due to the related alarm.
Check this table for appropriate measures in regard to this alarm
state.
The charger does not operate.
The AC input voltage or frequency is not within
the range set.
Ensure that the AC input is between 185 VAC and 265 VAC, and that
the frequency is within the range set (default setting 45-65Hz).
Circuit breaker or fuse in the
AC-in input is open as a result of overload.
Remove overload or short circuit on AC-out-1 or AC-out-2, and reset
fuse/breaker.
The battery fuse has blown.
Replace the battery fuse.
The distortion or the AC input voltage is too large
(generally generator supply).
Turn the settings WeakAC and dynamic current limiter on.
The charger does not operate.
“Bulk” LED flashes and “Mains on” LED
illuminates.
MultiPlus is in “Bulk protection” mode thus, the
maximum bulk charging time of 10 hours is exceeded.
Such a long charging time could indicate a system
error (e.g. a battery cell short-circuit).
Check your batteries.
NOTE: You can reset the error mode by switching off and back on the
MultiPlus.
The standard Quattro factory setting of the “Bulk protection” mode is
switched on. The “Bulk protection” mode can be switched off with help of
VEConfigure only.
The battery is not completely
charged.
Charging current excessively high, causing
premature absorption phase.
Set the charging current to a level between 0.1 and 0.2 times the
battery capacity.
Poor battery connection.
Check the battery connections.
The absorption voltage has been set to an
incorrect level (too low).
Set the absorption voltage to the correct level.
The float voltage has been set to an incorrect
level (too low).
Set the float voltage to the correct level.
The available charging time is too short to fully
charge the battery.
Select a longer charging time or higher charging current.
The absorption time is too short. For adaptive
charging this can be caused by an extremely
high charging current with respect to battery
capacity, so that bulk time is insufficient.
Reduce the charging current or select the ‘fixed’ charging
characteristics.
The battery is overcharged.
The absorption voltage is set to an incorrect
level (too high).
Set the absorption voltage to the correct level.
The float voltage is set to an incorrect level (too
high).
Set the float voltage to the correct level.
Poor battery condition.
Replace the battery.
The battery temperature is too high (due to poor
ventilation, excessively high environmental
temperature, or excessively high charging
current).
Improve ventilation, install batteries in a cooler environment, reduce
the charging current, and connect the temperature sensor.
The charging current drops to 0
as soon as the absorption phase
initiates.
The battery is over-heated (>50°C)
Install the battery in a cooler environment
Reduce the charging current
Check whether one of the battery cells has an internal short circuit
Defective battery temperature sensor
Disconnect the temperature sensor plug in the Quattro. If charging
functions correctly after approximately 1 minute, the temperature
sensor should be replaced.
… 22 …

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