First, ensure that you have taken photos with your camera. Press the shutter button a few times to take some
sample photos and try again. If you still get a no photos error, this indicates that the software was not installed
correctly or your computer may not meet the minimum system requirements (see the Computer System
Requirements section of this manual).
Q: How do I make sure I don't lose important pictures?
Your camera uses SDRAM memory, which requires a constant electric current to store your photos.
Should your camera lose power (for instance if the battery dies or run out of power) all stored pictures will be lost.
We recommend always downloading your photos to your computer as soon as possible to prevent unintentional
data loss.
Q: If I have a MAC, will the device work?
Yes. This twain camera will also work as a Digital camera and Webcam on Macintosh computers.
Q: If the webcam does not work?
Make sure you have connected the camera correctly into an available USB port or hub and the webcam
application is opened.
