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To keep this product working well and looking good, follow these guidelines:
• Avoid placing it near heating appliances and devices that generate electrical noise (for example, motors or
fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft damp cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under running water.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the baby unit and parent unit are dry before you connect them to the mains again.
When you are not going to use the baby monitor for some time, store the parent unit, the baby unit and the
adaptors in a cool and dry place.
Below are the questions most frequently asked about the baby monitor.
Why doesn’t the POWER
light on the baby unit turn on
when I switch on the units?
Perhaps the baby unit is not connected to the power supply. Connect the baby unit to
power supply. The baby unit turns on.
Why doesn’t the POWER
light on the parent unit
turn on when I switch on
the units?
Perhaps the batteries of the parent unit are depleted and the parent unit is not connected
to power supply. Connect the parent unit to power supply and charge the parent unit’s
batteries. The parent unit turns on and establishes connection with the baby unit.
Why does the baby
monitor not respond
normally?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby unit and the parent unit.
2. Remove the batteries from the parent unit.
3. Connect the baby unit to the power supply again. The baby unit turns on.
4. Connect the parent unit to the power supply again. The parent unit turns on.
5. Wait for the parent unit to synchronize with the baby unit. Allow up to one minute for
this to take place.
6. Press or to adjust the speaker volume on the parent unit.
Why does the baby
monitor produce a
feedback?
The parent unit and baby unit may be too close to each other.
• Move the parent unit away from the baby unit until the noise stops; OR
• Turn down the volume of your parent unit.
Why does the parent unit
beep?
The parent unit beeps three times every 30 seconds when the baby unit is out of range.
Move the parent units closer to the baby unit (but not less than 1 metre).
The parent unit may not have enough charge for the parent unit to perform normally.
Charge the battery in the parent unit for at least 30 minutes.
Why don’t I hear a sound/
Why can’t I hear my baby
cry?
Make sure that both baby unit and parent unit are on. If you see the visual sound indicators
light up, but there is no sound, then you may have muted the volume or set it to a lower
level. Adjust the volume to a higher level.
If the visual sound indicators do not light up, and you cannot hear any sound, it is because
the sound is too low for the baby unit to detect. This is normal. Place the baby unit at least
1 metre away from your baby.
Why does the CHARGING
light on the parent unit
flash?
If the parent unit is powered by batteries, the parent unit beeps twice every 10 minutes
and the CHARGING light flashes in red when the battery is low. Connect the parent unit
to the power supply and charge the battery for at least 30 minutes.
Why can’t I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
The baby unit may be out of range. Move the parent units closer to the baby unit (but not
less than 1 metre).
Other electronic products may cause interference with your baby monitor. Try installing
your baby monitor as far away from these electronic devices as possible.
Frequently asked questions
General product care
Storage
1POWER light
• On when the baby unit is
powered up.
• Flashes when the link to the
parent unit is lost.
2 (On/off)
• Press and hold to turn on or off
the baby unit.
3Microphone
4Power jack
Parent unit overview
1
2
3
5
6
4
7
CHARGING
POWER
1
2
3
4
10
9
8
1Visual sound indicators
The visual sound indicators can show
the sound level detected by the
baby unit or the volume level during
speaker volume setting.
Sound level detected by the baby
unit
•
One to three green lights indicate
a moderate sound level detected
by the baby unit.
•
Additional red lights indicate a
higher sound level detected by
the baby unit (e.g. baby crying
loudly).
Speaker volume level
•
One to three green lights indicate
Level 1 to Level 3 of the speaker
volume setting.
•
Additional red lights indicate Level
4 to Level 5 of the speake volume
setting.
2POWER
• Lights on steadily in green when
the parent unit is on and linked to
the baby unit.
• Flashes in green when there is no
link between the baby unit and
parent unit, or when the parent unit
is out of range from the baby unit.
3CHARGING
• Steady on in red when the parent
unit is charging.
• Flashes in red when the battery is
low.
4 (Volume down)
• Press to decrease the parent unit
speaker volume.
5 (On/off)
• Press and hold to turn on or off the
parent unit.
6Speaker
7Belt clip
8 (Volume up)
• Press to increase the parent unit
speaker volume.
9Battery compartment cover
10 Power jack
Parent unit alert tones
Low battery tone • Beeps twice every 10 minutes when the battery is low.
Out of range tone • Beeps three times every 30 seconds when there is no link
between the baby unit and parent unit, or when the parent
unit is out of range from the baby unit.
Baby unit overview
1
2
3
5
6
4
7
CHARGING
POWER
1
2
3
4
10
9
8
IMPORTANT
Please retain this booklet with your
sales receipt as proof of the date of
purchase.
Customer Service
Please call our Consumer Services
Department on 03306 780149 (from
UK) or +44 3306 780149 (outside UK)
and a service representative will be
happy to help you.
Customer service and product warranty
The crossed-out wheelie bin symbols on products and batteries, or on their respective
packaging, indicates they must not be disposed of in domestic waste as they contain
substances that can be damaging to the environment and human health.
The chemical symbols Hg, Cd or Pb, where marked, indicate that the battery contains
more than the specified value of mercury (Hg), cadmium (Cd) or lead (Pn) set out in Battery
Directive (2006/66/EC).
The solid bar indicates that the product was placed on the market after 13th August, 2005.
Help protect the environment by disposing of your product or batteries responsibly.
Disposal of batteries and product
This product is intended for use within Europe and UK.
This equipment complies with the essential requirements to EU’s Radio Equipment
Directive (2014/53/EU) and the UK’s Radio Regulations 2017 on radio systems and
telecommunication equipment.
Vtech Telecommunications Ltd. hereby declares that
this Audio Monitor BM1000 is in compliance with the essential requirements and other
relevant provisions of EU’s Radio Equipment Directive (2014/53/EU) and UK’s Radio
Equipment Regulations 2017.
The Declaration of Conformity for the BM1000 is available from
www.vtechbabycare.com.
Declaration of Conformity
This warranty is valid for the UK and Ireland only. For products purchased outside
the UK and Ireland, please contact your local distributor or place of purchase.
P
R
O
D
U
C
T
W
A
R
R
A
N
T
Y
ONE
YEAR
PRODUCT WARRANTY
Thank you for choosing this quality product from VTech.
1.The product detailed above is covered by a one year warranty from the date of purchase,
against any defects in materials or workmanship.
2.The product may be returned to the place of purchase. Alternatively the product can be
returned to VTech Electronics Europe Plc (see address below), with proof of purchase,
without proof of purchase no replacement will be provided.
3.VTech Electronics Europe Plc will examine the product and if it is found to be defective
due to faulty materials or workmanship, will replace the product at their discretion.
4.If the product covered by this warranty is damaged due to misuse, modification or
unauthorized repair, or because of faulty batteries, battery discharge or incorrect
electrical connections, then this warranty becomes void.
5.This warranty is personal to the original purchaser and is not transferable.
6.Breakages to the LCD screen are not covered by the warranty.
7.Products returned to VTech Electronics Europe Plc, should be sent to the address shown
below and packed carefully to avoid damage in transit. Please do not include batteries or
adaptors. Please include details of the fault together with your name and address,
contact phone number and/or email address.
8.To keep an online record of your warranty, please register your product online at
www.vtech.co.uk/clubvtech
VTech Electronics Europe Plc, c/o XPO Logistics, Warehouse 350, Cat & Fiddle Lane,
West Hallam, DE7 6HE
THIS WARRANTY IS OFFERED AS AN EXTRA BENEFIT AND DOES NOT AFFECT
CONSUMERS’ STATUTORY RIGHTS.
PRODUCT REGISTRATION
Visit www.vtech.co.uk/clubvtech/login
to register your VTech product
By joining the VTech Club you can also enter competitions,
find out about news and events, seek expert advice for parents
and let your kids play fun learning games and activities.
Manufacturer: VTech Telecommunications Ltd.
23/F., Tai Ping Industrial Centre, Block 1, 57 Ting kok Road, Tai Po, Hong Kong.
Importer: VTech Electronics Europe Plc
Napier Court, Abingdon Science Park, Abingdon, Oxon, OX14 3YT, U.K.
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