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Below are the questions most frequently asked about the baby monitor.
Why does the
baby monitor
not respond
normally?
Try the following (in the order listed) for a common cure:
1. Disconnect the power to the baby units and the parent unit.
2. Wait a few seconds before connecting power back to the baby units and the parent unit.
3. Turn on the baby units and the parent unit.
4. Wait for the parent unit to synchronize with the baby units. Allow up to one minute
for this to take place.
Why doesn’t the
baby unit and parent
unit power-on light
illuminate when the units
are switched on?
Perhaps the parent unit is not connected to power. Insert the appliance plug into the
parent unit and insert the adaptor in a wall socket. Then, press and hold POWER to
switch on the parent unit and to establish connection with the baby unit.
Perhaps the baby unit is not connected to power. Insert the appliance plug into the
baby unit and insert the adaptor in a wall socket. Then, slide the ON/OFF switch to
ON to switch on the baby unit and to establish connection with the parent unit.
Why doesn’t my parent
unit charge while
connected to AC power?
Make sure the power is not controlled by an electronic wall switch.
You may have used the battery for a long time. See Warranty for repair/replacement.
Why is my screen in
black and white?
The screen is in black and white during night-time or in a dark room when the night
vision feature is activated. This is normal.
Why do I get glare or
blurry display on my
screen when viewing my
baby at night?
During night-time or in a dark room, the surrounding and other interfering factors, like
lighting, objects, colours and backgrounds may affect the image quality on your parent
unit screen. Adjust the baby unit angle or place the baby unit at a higher elevation to
prevent glare and a blurry display.
Why does the baby
monitor produce a
feedback?
The parent unit and baby units may be too close to each other.
• Move the parent unit away from the baby units until the noise stops; OR
• Turn down the volume of your parent unit.
Why does the parent
unit beep?
The baby unit may be out of range. Move the parent unit closer to the baby unit (but
not less than 1 metre).
The parent unit may not have enough battery for the parent unit to perform normally.
Charge the battery in the parent unit until the battery icon becomes solid .
The temperature of your baby’s room may be too high or too low.
Why does the parent
unit react too quickly to
other sounds?
The baby unit also picks up other sounds than those of your baby. Adjust the VOX
sensitivity level to a lower level or lower the parent unit speaker volume. See Adjust the
sound sensitivity of the baby unit.
Why don’t I hear a
sound/Why can’t I hear
my baby cry?
The parent unit speaker volume may be too low. See Adjust parent unit speaker
volume to increase the volume.
You may have set a low VOX sensitivity level. See Adjust the sound sensitivity of the
baby unit to set to a higher level.
Why can’t I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
The baby units may be out of range. Move the parent unit closer to the baby units (but
not less than 1 metre).
Other electronic products and wireless products may cause interference with your
baby monitor. Try installing your baby monitor as far away from these devices as
possible.
Frequently asked questions Customer service and product warranty
The crossed-out wheelie bin symbols on products and batteries, or on their respective packaging,
indicates they must not be disposed of in domestic waste as they contain substances that can be
damaging to the environment and human health.
The chemical symbols Hg, Cd or Pb, where marked, indicate that the battery contains more than the
specified value of mercury (Hg), cadmium (Cd) or lead (Pn) set out in Battery Directive (2006/66/EC).
The solid bar indicates that the product was placed on the market after 13th August, 2005.
Help protect the environment by disposing of your product or batteries responsibly.
Disposal of batteries and product
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase.
Customer Service
Please call our Consumer Services Department on 03306 780149 (from UK) or
+44 3306 780149 (outside UK) and a service representative will be happy to help you.
Declaration of Conformity
This product is intended for use within Europe and UK.
This equipment complies with the essential requirements to EU’s Radio Equipment Directive
(2014/53/EU) and the UK’s Radio Regulations 2017 on radio systems and telecommunication
equipment.
VTech Telecommunications Ltd. hereby declares that this Video Baby Monitor VM819 is in
compliance with the essential requirements and other relevant provisions of EU’s Radio
Equipment Directive (2014/53/EU) and UK’s Radio Equipment Regulations 2017.
The Declaration of Conformity for the VM819 is available from
http://www.vtech.com/rtte-directive.
Manufacturer: VTech Telecommunications Ltd.
23/F., Tai Ping Industrial Centre, Block 1, 57 Ting Kok Road, Tai Po, Hong Kong.
Importer: VTech Electronics Europe Plc.
Napier Court, Abingdon Science Park, Abingdon, Oxon, OX14 3YT.
To keep this product working well and looking good, follow these guidelines:
• Avoid placing it near heating appliances and devices that generate electrical noise (for example, motors or
fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft damp cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under running water.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the baby unit and parent unit are dry before you connect them to the mains again.
General product care
When you are not going to use the baby monitor for some time, store the parent unit, the baby unit and the
adaptors in a cool and dry place.
Storage
Adult supervision
• This baby monitor should be for use by adults only.
• Do not place the baby unit inside the cot or playpen.
• To ensure your children’s safety, do not allow them to touch or play with the baby monitor and its
accessories. THIS IS NOT A TOY.
Night vision
Sound sensitivity and sound activation Dim mode
Parent unit icons (cont’d)
The baby unit has infrared LEDs that
allow you to see your baby clearly at
night or in a dark room. When the baby
unit being viewed detects low light
levels, the infrared LEDs are switched
on automatically. The images from the
baby unit are in black and white, and
appears on the screen.
Notes
• It is normal to see a short white glare on
your parent unit screen as the baby unit
adapts to the dark environment.
• When the infrared LEDs are on, it is
normal for the images to be in black and
white.
Tip
• Depending on the surrounding and other
interfering factors, like lighting, objects,
colours and backgrounds, the display
resolution may vary. Adjust the baby unit
angle or place the baby unit at a higher
elevation to prevent glare and a blurry
display.
The dim mode helps save parent unit power. Your parent unit display will turn off
automatically after 10 minutes of inactivity, when no keys are pressed or alerts are received
from the baby unit.
10 mins inactive
Press any button
NOTESNOTE
Note
• While the screen is turned off, any keypress or alert message will trigger the screen to return to
the preset brightness level. After 10 minutes of inactivity, it will resume to dim mode.
Sound activated screen
With sound activation turned on, the parent unit screen remains off to save power when the
baby unit detects no sound. Once the baby unit detects sounds that are louder than the chosen
sound sensitivity level, the parent unit screen turns on automatically. It will then turn off again
after 50 seconds of no sound detection.
Warning icons and messages
Battery low at
Parent Unit
The battery is empty and needs to be recharged.
Operation is in progress.
Temperature
too high
The temperature detected by the baby unit is higher than the
desired temperature alert range.
Temperature
too low
The temperature detected by the baby unit is lower than the
desired temperature alert range.
No Link to Camera
The parent unit is searching for baby units or the link between the
baby unit and the parent unit is lost, for example, due to out of
range.
The parent unit is connected to AC power.
LINK • On when the parent unit is linked to the baby unit.
• Flashes when the link to the baby unit being viewed is lost.
• On when the parent unit is connected to AC power, or the battery is
charging.
• Flashes when the parent unit battery is low and needs charging.
• Off when the parent unit is disconnected from AC power.
Parent Unit Indication Lights
Main
menu Sub-menu
Sound Detection
VOX (Voice Activated Alert) Sensitivity
• You can choose to hear sounds from the baby unit all the time, or to only
hear sounds that exceed a certain level. Adjust the microphone sensitivity
of your baby unit, where the higher the sensitivity level, the more sensitive
the baby unit is in detecting sounds that will transmit to the parent unit. See
Sound sensitivity and sound activation section.
Sound-activated screen
• When it is on, and the baby unit detects no sound, the parent unit screen
stays off to save power. Once a sound is detected, the parent unit screen
and speaker turns on automatically, and you can see and hear your baby.
The parent unit will then turn off again after 50 seconds of no sound
detection.
NOTESNOTE
Note
• When the parent unit screen is off and it receives alerts, for example, link
lost between parent unit and baby unit or battery is low, the parent unit
screen and speaker will turn on for 10 seconds.
Lullaby
Lullaby volume
• Adjust the baby unit’s speaker volume when playing the lullaby.
• Select one of the four melodies to play, or stop a lullaby.
Main menu icons
Adjust the sound sensitivity of the baby unit
You can choose to hear sounds from the baby unit all the time,
or to only hear sounds that exceed a certain level. Use the
parent unit to adjust the baby unit microphone sensitivity. The
higher the sensitivity level, the more sensitive the baby unit will
be in detecting sounds that transmit to the parent unit. The VOX
sensitivity level is preset to the highest level.
VOX
Sensitivity
level Highest High Medium Low Lowest
Description The parent
unit speaker
is constantly
on, and you
will hear
all sounds
(including
background
noises) from
your baby’s
room.
The parent
unit speaker
turns on
for soft
babbling
and louder
sounds from
your baby.
It remains
quiet when
your baby
sleeps
soundly.
The parent
unit speaker
turns on
for loud
babbling
and louder
sounds from
your baby.
It remains
quiet when
your baby
makes soft
sounds.
The parent
unit speaker
turns on
for crying
and louder
sounds from
your baby.
It remains
quiet when
your baby
makes soft
sounds.
The parent
unit speaker
turns on
for loud
crying or
screeching
sounds from
your baby.
It remains
quiet when
your baby
makes soft
sounds.
Credits:
The Background Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
The Stream Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
The Crickets At Night sound file was created by Mike Koenig, and is used under the Creative Commons license.
The Heart Beat sound file was created by Zarabadeu, and is used under the Creative Commons license.
Main menu icons
Sub-menu icons
Mount the baby unit on dry wall (optional)
Use a pencil to mark two holes in parallel.
Make sure they are the same distance apart
as the wall mount holes on the baby unit.
NOTESNOTE
Note
• Check for reception strength and camera
angle before drilling the holes.
Items to purchase
You will need to purchase the following
items separately to mount your baby unit:
2 screws 2 anchors
Adjust the camera angle.
Drill two holes in the wall ( 5.5mm drill bit ). If
you drill the holes into a stud, go to step 3.
-OR-
If you drill the holes into an object other than
a stud, insert the wall anchors into the holes.
Tap gently on the ends with a hammer until
the wall anchors are flush with the wall.
Insert the screws into the holes and
tighten the screws until only 6mm of
the screws are exposed.
Align the wall mount holes on the
baby unit with the screws on the wall.
Slide the baby unit down until it locks
into place.
NOTESNOTE
Note
• The types of screws and anchors you need
depend on the composition of the wall.
This warranty is valid for the UK and Ireland only. For products purchased outside
the UK and Ireland, please contact your local distributor or place of purchase.
P
R
O
D
U
C
T
W
A
R
R
A
N
T
Y
ONE
YEAR
PRODUCT WARRANTY
Thank you for choosing this quality product from VTech.
1.The product detailed above is covered by a one year warranty from the date of purchase,
against any defects in materials or workmanship.
2.The product may be returned to the place of purchase. Alternatively the product can be
returned to VTech Electronics Europe Plc (see address below), with proof of purchase,
without proof of purchase no replacement will be provided.
3.VTech Electronics Europe Plc will examine the product and if it is found to be defective
due to faulty materials or workmanship, will replace the product at their discretion.
4.If the product covered by this warranty is damaged due to misuse, modification or
unauthorized repair, or because of faulty batteries, battery discharge or incorrect
electrical connections, then this warranty becomes void.
5.This warranty is personal to the original purchaser and is not transferable.
6.Breakages to the LCD screen are not covered by the warranty.
7.Products returned to VTech Electronics Europe Plc, should be sent to the address shown
below and packed carefully to avoid damage in transit. Please do not include batteries or
adaptors. Please include details of the fault together with your name and address,
contact phone number and/or email address.
8.To keep an online record of your warranty, please register your product online at
www.vtech.co.uk/clubvtech
VTech Electronics Europe Plc, c/o XPO Logistics, Warehouse 350, Cat & Fiddle Lane,
West Hallam, DE7 6HE
THIS WARRANTY IS OFFERED AS AN EXTRA BENEFIT AND DOES NOT AFFECT
CONSUMERS’ STATUTORY RIGHTS.
UK
PRODUCT REGISTRATION
Visit www.vtech.co.uk/clubvtech/login
to register your VTech product
By joining the VTech Club you can also enter competitions,
find out about news and events, seek expert advice for parents
and let your kids play fun learning games and activities.
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