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USER’S MANUAL
USB FOR WINDOWS AND MACINTOSH
Page 2
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Index
WACOM PenPartner
User’s Manual for USB (Windows
and Macintosh
), February 03, 1999
International English V1.0 for USB
Copyright
WACOM Company, Limited, 1999
All rights reserved. No part of this manual may be reproduced except for your express personal use. WACOM reserves the
right to revise this publication without obligation to provide notification of such changes. WACOM does its best to provide
current and accurate information in this manual, however WACOM reserves the right to change any specifications and product
configurations at its discretion, without prior notice and without obligation to include such changes in this manual.
TRADEMARKS
WACOM, UltraPen, and PenPartner are registered trademarks of WACOM Company, Limited. Acrobat
Reader Copyright
1987-1996 Adobe Systems Incorporated. All rights reserved. Adobe and Acrobat are trademarks of Adobe Systems
Incorporated which may be registered in certain jurisdictions. Apple, the Apple logo, and Macintosh are registered trademarks
of Apple Computer, Inc. Microsoft, MS, Windows, Windows 95, Windows 98, and/or other Microsoft products are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Any additional
company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention
of third-party products is for information purposes only and constitutes neither an endorsement nor a recommendation.
WACOM assumes no responsibility with regard to the performance or use of these products.
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RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used
properly—that is, in strict accordance with WACOM instructions—it may cause interference with radio and television reception.
FCC NOTICE
This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the
specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such
interference in a residential installation. However, there is no guarantee that interference will not occur in a particular
installation.
You can determine whether your tablet is causing interference by disconnecting it from the computer. If the interference stops,
it was probably caused by the tablet.
If your tablet does cause interference to radio or television reception, try to correct the interference by using one or more of the
following measures:
Rotate the television or radio antenna until the interference stops.
Move the tablet farther away from the television or radio.
Plug the computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your authorized WACOM dealer or an experienced radio/television technician for additional suggestions.
Changes or modifications to this product not authorized by WACOM could void the FCC Certification and negate your authority
to operate the product.
This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between
system components. It is important that you use shielded cables and connectors to reduce the possibility of causing
interference to radios, television sets, and other electronic devices.
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CE DECLARATION
The PenPartner
digitizing tablet, model CT-0405-U, has been tested by the TÜV Rheinland in Japan (an accredited EMC
laboratory) and found to comply to the following harmonized European Norms:
EN 50 082-1 (electromagnetic immunity)
EN 55-022 Class B (electromagnetic emissions).
Based on the results of these tests, WACOM declares that the above mentioned devices conform to Article 10.1 of the
European Council Directive 89/336/EEC and indicates this conformity by the CE-sign on each device.
The device must be installed and operated always in strict accordance to the instructions given in this handbook. Any changes
or modifications to this product that were not specifically authorized by WACOM will invalidate this declaration.
BZT NOTICE
The PenPartner
digitizing tablet, model CT-0405-U, has been tested for radio emission characteristics and found to comply to
the regulations of BMPT official gazette decree 243/1991. However, you must pay attention to the instructions in this manual
and use the devices only in the prescribed way. The Bundesamt für Zulassungen in der Telekommunikation (BZT) has received
notice of issuing of this equipment and has been granted authorization for inspection of the series. WACOM Co., Ltd, Japan.
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NAVIGATING THE MANUAL
Use the navigation controls to move through the manual:
Go to front page.
Go to Table of Contents.
Go to Index.
Go to Navigating the Manual.
Page back, or page forward.
Go to beginning of section.
Go to topic.
Topic section continued.
The Acrobat Reader provides you with additional tools for using and printing the manual. Refer to the
Acrobat
Reader Online Guide
for more information.
Contents
Index
HEADING TEXT
Text
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ABOUT THE MANUAL
This combined interactive User’s Manual for Windows and Macintosh provides quick access to information
about PenPartner. Just click on a navigation button or highlighted word to move through the document.
The information is common to both platforms, unless otherwise noted. Windows screen captures are
shown.
The T
able of Contents enables you to go directly to a topic by clicking on it.
Installation
shows you how to install the hardware and software.
Using P
enPartner is the learning chapter. If you are not familiar with a pen, this chapter gives you the
basics, including an overview of PenPartner’s many capabilities. There is also information on how to
care for your pen and tablet.
Customizing P
enPartner describes how you can change the UltraPen settings for the way you like
to work.
Ha
ving Trouble? Want to test your tablet? Need troubleshooting guidelines? Do you have a question
for Technical Support? You will find the answers to most common questions here.
The Appendices
include product specifications, license and warranty information, and a listing of
replacement parts and accessories.
If you are new to electronic documentation, be sure to read Na
vigating the manual.
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Index
Certain kinds of information are not included in this manual.
Information about your specific computer hardware.
Information about your operating system.
Information about application software. To use the pressure-sensitive UltraPen with your favorite
drawing application, refer to instructions in that application’s manuals. You can find information about
pressure-sensitive and eraser-aware applications at WACOM’s web site (see Product inf
ormation).
Information about other WACOM tablets.
Your best source of information for these is the set of manuals and disks that came with your hardware,
operating system, applications, or other WACOM tablets.
TABLE OF CONTENTS
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TABLE OF CONTENTS
Trademarks
Radio and television interference
FCC Notice
CE Declaration
BZT Notice
Navigating the manual
About the manual
INSTALLATION
PenPartner box contents
Windows installation
Macintosh installation
Mail in registration
Product information
USING P
ENPARTNER
Appearance and features
PenPartner
Using the UltraPen
Holding the pen
Pointing
Clicking
Dragging
Proximity
Drawing with pressure
Erasing with ease
Caring for PenPartner
Replacing the pen tip
CUSTOMIZING PENPARTNER
Opening the control panel
Customizing the pen
Adjusting tip feel
Make double-clicking easier
Adjusting eraser feel
Choosing pen or mouse like movement
Simulating mouse buttons
Simulating keyboard modifier keys
Returning to default settings
HA
VING TROUBLE?
Troubleshooting
Windows troubleshooting
Checking USB cable connection(s), PCs
Verifying your computer is USB ready
Testing the hardware, PCs
Macintosh troubleshooting
Checking USB cable connection(s), Macintosh
Verifying your Macintosh is USB ready
Testing the hardware, Macintosh
Resolving software conflicts
TABLE OF CONTENTS
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Troubleshooting tables
General problems
Windows-specific problems
Macintosh-specific problems
Application-specific problems
Contacting technical support
Linking to the Web page
Pre-contact checklist
Who to call
USA, Canada, Central and South America
Europe, Middle East and Africa
Japan
Asia Pacific
APPENDICES
Uninstalling the software
Product specifications
PenPartner tablet (Model CT-0405-U)
UltraPen (Model UP-703E)
License and warranties
Software license
Limited warranty
Warranty on sales outside of U.S. and Canada
License and warranties (Europe)
Software license
Limited warranty and liability
Parts and accessories
Tablets
Pens
Other parts and accessories
GLOSSARY
INDEX
INSTALLATION
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INSTALLATION
PenPartner is compatible with all Windows and Macintosh applications that support a mouse. If you have
not already done so, now is a good time to check the PenPartner box contents. The PenPartner CD-ROM
contains a Readme file with late-breaking news, this User's Manual, and software drivers that enable your
computer and tablet to communicate.
You can install PenPartner even if you already have a mouse or trackball; the tablet can be used alone or
with your other pointing devices.
Your new tablet is compatible with Windows 98 and any PowerMacintosh equipped with a USB (Universal
Serial Bus) PCI card. For the iMac, you will need Mac OS 8.5 or greater, Mac OS ROM 1.2.1 or greater,
and iMac Update 1.1.
After you install the hardware and software, you can use the pen to move the screen cursor.
P
ENPARTNER BOX CONTENTS
WINDOWS INSTALLATION
MACINTOSH INSTALLATION
INSTALLATION
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PENPARTNER BOX CONTENTS
You should find the following items in your PenPartner box:
Illustrations not to scale.
CD-ROM
Spare Nib
Registration Card
UltraPen (UP-703E)
Pen Stand
Tablet (CT-0405-U)
INSTALLATION
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WINDOWS INSTALLATION
To use PenPartner, you must install the tablet software from the PenPartner CD-ROM.
When installing PenPartner, you may be prompted to install some Windows system files.
Please have your Windows system disc available.
1. Turn your computer on. After Windows has started, insert the PenPartner CD-ROM
into your computer.
2. Plug the PenPartner USB connector into an active USB port. The PenPartner LED
will light. If the LED does not light, your computer may not be USB Ready.
3. When the Add New Hardware Wizard appears, click Next.
4. Select the option Search for the best driver for your device (recommended), and
click Next.
5. Check the CD-ROM drive option and click Next. If the message Tabins16.dll or
Tabinst.dll cannot be found appears, reenter the location of the CD-ROM drive
(for example, d:\).
6. Follow the prompts to continue installing your tablet. When the installer prompts you
for the Hidclass.sys file, insert the Windows 98 CD-ROM into the CD-ROM drive and
enter the location for the Windows CAB files (e.g., d:\win98). Click Next, and then
Finish.
Important:
If prompted by Windows to restart your computer, do not restart now.
Finish the next step before restarting.
7. You will be asked to insert the PenPartner CD-ROM. Follow the prompts to complete
installation of the PenPartner driver.
You should now be able to use your UltraPen on the table to move the screen cursor.
If the cursor does not move, you should run the PenPartner Setup program from the
PenPartner CD-ROM.
A Wacom Tablet group was created in the Start menu under Programs. It contains the
PenPartner control panel, User's Manual, and a Readme file.
If you had trouble with this installation, go to Having Trouble?
Important:
If your PC was not configured with a USB keyboard or USB mouse, it
may not support USB devices while in Windows Safe Mode. In this case,
PenPartner will not function in Safe Mode.
To tablet
INSTALLATION
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MACINTOSH INSTALLATION
1. Plug the PenPartner USB connector into an active USB port on your computer or
an active USB hub.
2. If your computer is off, turn it on now. The tablet LED will light to indicate
PenPartner has registered as a USB device. If the LED does not light, your USB
port may not be functioning properly; go to Having Trouble?
PenPartner is working in mouse emulation mode. You should now be able to use
your UltraPen on the tablet to move the screen cursor.
Important:
To use the full capabilities of PenPartner for pressure-sensitive
drawing and tracing, you must install the tablet software from the PenPartner
CD-ROM. Disable any virus protection programs and close all open
applications before installing the software.
3. Insert the CD-ROM into your computer and double-click the Install PenPartner
icon to launch the install program. Choose your language option, click OK, and
follow the prompts.
After restating your computer, you will be able to use the pen to move the screen
cursor with absolute positioning. If you had any trouble with this installation, go to
Ha
ving Trouble?
Each time you start your computer, the Wacom Tablet startup icon tells you if the tablet
driver has successfully loaded.
The driver is loading.
The driver has loaded successfully.
The driver did not load.
The driver loaded, but a Wacom
tablet cannot be found. The tablet
may be unplugged.
To tablet
INSTALLATION
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MAIL IN REGISTRATION
Please complete and mail in the WACOM Registration Card that came with your tablet.
PRODUCT INFORMATION
To learn more about which software applications currently support PenPartner, visit the WACOM web site
for your region:
USA, Canada, Central and South America http://www.wacom.com/productinfo
Europe, Middle East and Africa http://www.wacom.de/productinfo
Japan http://tablet.wacom.co.jp
Asia Pacific (English) http://www.wacom.co.jp/asia-pacific
USING PENPARTNER
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USING PENPARTNER
The quickest way to learn about PenPartner is to become familiar with its appearance and features. As
you explore, you will find the UltraPen easy to use for drawing and erasing, or as a mouse substitute.
PenPartner can be used in all applications that support a mouse.
APPEARANCE AND F
EATURES
USING THE ULTRAPEN
CARING FOR PENPARTNER
USING PENPARTNER
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USING THE ULTRAPEN
Think of the tablet’s active area as a mapped representation of your computer screen. Wherever you
place the UltraPen on the tablet’s active area, the screen cursor will jump to the corresponding point on
the screen. For example, when you position your pen tip in the upper right corner of the tablet, the cursor
appears in the upper right corner of your screen. This is called “absolute positioning, and makes tracing
possible—something you cannot do with a mouse. You can place an image under the tablet overlay and
trace over it with the pen to quickly and easily create graphics on-line.
There are four basic techniques for using the UltraPen: pointing, clicking, double-clicking, and dragging.
With a bit of practice, using the pen will become second nature to you.
HOLDING THE PEN
Hold the UltraPen like you would a pencil. Make sure the side switch is in a convenient location where you
can press it with your thumb or forefinger, but not accidently press it while drawing. You can tilt the pen in
any way that feels most comfortable for drawing.
When the pen is not in use, place it in the pen stand or lay it flat on your desk. To maintain the sensitivity
of the pen tip, do not store the pen in a container where it will rest on its tip. Leaving the pen on the tablet
may affect the screen cursor when you are working with a mouse.
Position for drawing
Position for erasing
USING PENPARTNER
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DRAGGING
Dragging means moving a selected (highlighted) object on the screen. Point to the object, then press the
UltraPen to the tablet and drag the pen along the tablet’s active area. The selected object will move
across the screen. To select text with this method, move the screen cursor to the beginning of some text
then press and drag the UltraPen across the tablet until the text is highlighted.
USING PENPARTNER
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PROXIMITY
The tablet can recognize the UltraPen’s position whenever it is within proximity, 5 mm (.2 inch), above the
tablet’s active area. This enables you to trace a drawing or photograph as long as the pen tip remains
within proximity height. Also, you do not have to touch the pen tip to the tablet in order to position the
screen cursor or use the side switch.
5 mm (.2 inch)
USING PENPARTNER
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DRAWING WITH PRESSURE
The UltraPen responds to the nuance and inflection of your hand movements, enabling you to create
natural-looking pen and brush strokes. Many graphics applications have drawing tools that respond to the
pressure you place on the UltraPen. For example, in some drawing programs sliders are used to vary
brush characteristics (width, color, jitter, opacity, and graininess). These characteristics can be controlled
by the UltraPen’s pressure sensitivity. You can vary line width, blend colors, and change opacity with the
pressure you exert upon the pen.
To draw with pressure sensitivity, select a pressure-sensitive tool from your application’s tool palette. Then
draw along the surface of the tablet while applying various amounts of pressure downward on the tip of the
UltraPen. Press hard for thick lines or dense color. Press gently for thin lines or softer color. To adjust the
tip feel, see Adjusting tip f
eel.
USING PENPARTNER
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ERASING WITH EASE
The eraser on the UltraPen works like the eraser on a pencil. In graphics applications that support the
UltraPen’s eraser, you can erase intuitively and naturally—without manually selecting another tool. The
eraser-aware application will automatically switch to the eraser tool.
PenPartner will also erase in some non-graphics applications; though not pressure-sensitive you can use
the eraser to select and delete text. Press to select, then at the end of the selection, lift the eraser from
the tablet to delete the selection. This is called context-aware.
Try this by opening Notepad (Windows) or SimpleText (Macintosh) and typing a few words. Then, use the
eraser to select some text. When you lift the eraser, the selected text is erased.
USING PENPARTNER
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CARING FOR PENPARTNER
Regular cleaning with a soft, damp cloth will help prolong the life of your tablet surface and pen tip.
You can also use a very mild soap (such as dishwashing liquid) diluted with water. Do
not
use volatile
liquids, such as paint thinner or benzene, because they may damage the plastic case.
Keep the tablet in a clean, dry place and avoid extremes in temperature. Room temperature is best.
Also, resist the temptation to look inside your tablet or UltraPen—never take them apart, as this will void
your warranty. You may also break your pen by doing this.
REPLACING THE PEN TIP
The pen tip will wear with normal use. When the nib gets too short, you can replace it with the extra nib
that came with your tablet.
1. Clasp the old nib with a tweezer, needle-nosed plier, or similar instrument and pull it straight out of the
pen.
2. Slide the long, narrow end of the new nib straight into the barrel of the pen. Firmly push the nib until it
stops; the new nib will slide into the correct position.
CUSTOMIZING PENPARTNER
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CUSTOMIZING PENPARTNER
After you master the basics of using the tablet, you may want to customize the way your UltraPen works.
Use the control panel to adjust the tip feel, simulate mouse buttons, or to change a variety of other
settings.
OPENING THE CONTR
OL PANEL
CUSTOMIZING THE PEN
RETURNING TO DEFAULT SETTINGS
CUSTOMIZING PENPARTNER
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ADJUSTING TIP FEEL
The Tip Feel slider adjusts the sensitivity of the UltraPen tip. With one easy adjustment, you can set the
UltraPen for the tip feeling you prefer when clicking or drawing pressure-sensitive lines.
To set the amount of pressure needed to click or draw:
In the PenPartner control panel, drag the
Tip Feel
slider to one of the five settings from
Soft
to Firm.
Your changes take effect immediately.
Hint: Use a soft Tip Feel for a wider
range of pressure values with most
pressure-sensitive applications.
Hint: In some applications, a soft
pressure sensitivity setting can
make the UltraPen overreact—any
small press on the pen is magnified
on the screen. If you experience
this, try a firmer Tip Feel setting.
Customizes amount of
pressure needed to click or
draw with the UltraPen.
CUSTOMIZING PENPARTNER
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MAKE DOUBLE-CLICKING EASIER
Double-clicking with a pen is somewhat different than with a mouse. To double-click, quickly click twice on
the same screen pixel. To make double-clicking easier: expand the tap area that accepts a double-click
(the double-click distance), or set the pen’s side switch to automatically double-click when pressed.
To make double-clicking easier, try one (or more) of the following:
In the PenPartner control panel, change the tap area by selecting a Double Click Distance button
from Small to Big. Your changes take effect immediately.
Set the side switch to double-click automatically by selecting Left Double Click (Windows) or Double
Click (Macintosh) from the switch function pull-down menu. Now when you bring the pen tip in
proximity without touching the tablet and press the side switch, a double-click occurs where you
position the cursor.
Adjusts the size of the double-click area
and the double-click speed. A larger
setting makes double-clicking easier.
For Windows:
Left Double Click sets the
side switch to double-click automatically.
For Macintosh:
Double Click sets a
similar function.
Windows screen capture shown.
CUSTOMIZING PENPARTNER
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ADJUSTING ERASER FEEL
The UltraPen’s eraser is pressure sensitive, enabling you to erase naturally and expressively.
Eraser Aware.
Applications that support the UltraPen’s eraser are called eraser-aware. They take
advantage of the pen’s eraser in different ways, depending on what makes sense for the application.
Context Aware.
When you use the eraser to select text or objects, PenPartner automatically senses
whether the screen cursor is over an object that can be erased. In applications that support the context
aware function, the cursor changes shape when you use the eraser. If not supported, you can still use the
eraser as a pointer. When using the eraser to select text or objects in a supported application, and you lift
the eraser off the tablet, the UltraPen deletes whatever is selected.
To set the amount of pressure needed to erase:
In the PenPartner control panel, drag the Eraser Feel slider to one of the five settings from Soft to
Firm. Your changes take effect immediately.
The screen cursor changes shape when the eraser is active.
Customizes amount of
pressure needed to erase
with the UltraPen.
CUSTOMIZING PENPARTNER
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CHOOSING PEN OR MOUSE LIKE MOVEMENT
You can choose how the screen cursor reacts to the motion of your UltraPen on the tablet:
Pen Mode.
When you select Pen Mode, the tablet acts as a mapped representation of your computer
screen. Wherever you place the UltraPen on the tablet, the cursor jumps to the same corresponding point
on the screen. This is called absolute
positioning.”
Mouse Mode.
When you select Mouse Mode, the UltraPen positions and moves the screen cursor the
same way a mouse does—which is not accurate for tracing. This is called “relative positioning.
To choose between Pen or Mouse Mode:
In the PenPartner control panel, click on the Pen Mode or Mouse Mode button. Your changes take
effect immediately.
Moves cursor to correspond with
position of UltraPen on the tablet
(absolute positioning.)
Moves cursor like a mouse
(relative positioning).
CUSTOMIZING PENPARTNER
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RETURNING TO DEFAULT SETTINGS
You can return to the tablet default settings at any time.
In the PenPartner control panel, click on the Default button. Your changes take effect immediately.
Your tablet and UltraPen are now set to their original default conditions.
Returns control panel settings
to factory defaults.
HAVING TROUBLE?
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HAVING TROUBLE?
Most of the time your tablet will work flawlessly. But if you are having trouble, WACOM recommends you
do the following:
1. Refer to the troubleshooting procedures described in this chapter.
2. Look in the troubleshooting tables. Your problem may be described there and you can try the
solution offered.
3. Open the PenPartner Readme file for late-breaking information.
4. If you are having a compatibility conflict between PenPartner and a new hardware or software product,
it may be helpful to download a new WACOM tablet software driver. WACOM periodically updates the
software driver to maintain compatibility with new products.
5. Check the FAQ (Frequently Asked Questions) sheet on the WACOM web site for your region. Check
also the Answerbook online support database for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
WACOM for technical support.
T
ROUBLESHOOTING
TROUBLESHOOTING TABLES
CONTACTING TECHNICAL SUPPORT
HAVING TROUBLE?
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TROUBLESHOOTING
WINDOWS TROUBLESHOOTING
MACINTOSH TR
OUBLESHOOTING
WINDOWS TROUBLESHOOTING
If the PenPartner LED does not light after plugging in PenPartner, see the sections below: Checking USB
cable connection(s), PCs, V
erifying your computer is USB ready, and Testing the hardware, PCs.
Checking USB cable connection(s), PCs
Make sure your computer is turned on and the operating system has finished loading.
1. Verify that the USB cable is securely connected to a USB port.
2. If you are connecting the tablet to a USB hub (or hub device such as a monitor with USB ports), be
sure the USB hub is properly connected to your computer and is active.
If the New Hardware Found dialog box appears, continue with the software installation. Otherwise, see
V
erifying your computer is USB ready.
HAVING TROUBLE?
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Verifying your computer is USB ready
PenPartner requires Windows 98. Many PCs that shipped with Windows 95 have the USB port disabled in
the BIOS. If you upgraded to Windows 98, verify that the USB ports are enabled in the BIOS and that all
necessary system software has been installed. Refer to your system documentation or contact your
system manufacturer for information on enabling USB support for your computer.
Run the USB Ready utility located on the PenPartner CD-ROM to check if your system is USB ready.
If your system is not USB ready, correctly configure your USB port and install the necessary USB system
software, then restart your computer. The New Hardware Found dialog should appear and you can
continue with the PenPartner installation.
Testing the hardware, PCs
1. Check the PenPartner status LED. If the LED is on, PenPartner has been registered as a USB device;
continue with step 2.
If the LED is off, make sure all USB cables are securely connected to an active USB port.
Connect PenPartner into a different USB port or try connecting PenPartner to the USB port on
another computer.
Verify that your computer is USB ready. The LED will not light without the proper USB hardware
and software.
2. Move the UltraPen across the active area of the tablet; the screen cursor should move in the
corresponding direction on your monitor.
3. Test the UltraPen by pressing the pen tip against the surface of the tablet; the status LED on the tablet
should change from orange to green.
HAVING TROUBLE?
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5. If the PenPartner driver still does not load, locate the conflicting control panel.
Go to the System Folder and create a new folder titled, Disabled Control Panels”. Drag your
third-party control panels to this new folder.
Restart your computer. If you see the successful startup icon, you have a conflict with one of the
control panels. If the PenPartner driver still does not load, drag your third-party control panels back
to the Control Panels folder and delete the Disabled Control Panels folder. See Contacting
technical support.
Start moving the control panels, a few at a time, from the Disabled Control Panels folder back into
the Control Panels folder. Restart your computer and watch for the WACOM tablet successful
startup icon until you find the conflicting control panel. After you locate the conflicting control panel,
return the rest of your control panels to the Control Panels folder. If the conflicting control panel is
not required, leave it in the Disabled Control Panels folder; otherwise check if an updated version
of that control panel is available, or contact WACOM Technical Support.
HAVING TROUBLE?
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Pen selects everything or will
not stop drawing.
Try increasing the pen tip click pressure in the PenPartner control
panel by moving the Tip Feel slider toward Firm.
Refer to Testing the hardware, PCs or Testing the hardware,
Macintosh.
Eraser selects everything or
will not stop erasing.
Try increasing the eraser click pressure in the PenPartner control
panel by moving the Eraser Feel slider toward Firm.
Refer to T
esting the hardware, PCs or Testing the hardware,
Macintosh.
There is a delay at the
beginning of pen strokes when
using the UltraPen for drawing
or selecting.
In the PenPartner control panel, set Double Click Distance to a
smaller value.
You have to press hard with
the pen when clicking or
drawing.
In the PenPartner control panel, drag the Tip Feel slider to the Soft
position.
HAVING TROUBLE?
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The screen cursor jumps back
when using a mouse.
When your pen is not in use, place it in the pen stand or some location
near the tablet, but not on the tablet. Leaving your pen on the tablet
may interfere with screen cursor positioning when using other input
devices.
Cannot move the cursor where
you want to on the screen, or
the line you are drawing does
not line up with the location of
the pointer in paint
applications.
Open the PenPartner control panel and verify that Pen Mode is
selected. If this does not help, the WACOM preferences file may be
corrupted. Open the PenPartner control panel and click on the
Default button to reestablish tablet to screen mapping. If that does
not work:
For Windows 98:
Open the Windows folder and delete the
WACOM.DAT file.
For Macintosh:
From the System Folder, open the Preferences
and then Tablet folders. From the Tablet folder, drag the Tablet
Preferences file into the trash.
Restart your computer. When the tablet driver loads, it will create a
new preferences file with the factory default settings.
HAVING TROUBLE?
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Index
WINDOWS-SPECIFIC PROBLEMS
The PenPartner LED is on but
the UltraPen does not move
the screen cursor.
The Windows HID driver was installed. Run Setup from the
PenPartner CD-ROM and install the PenPartner driver software.
After changing the display
resolution, part of the tablet or
display is unreachable.
To reestablish the correct tablet to display areas, restart Windows.
Then open the PenPartner control panel, click on the Default button,
and select Close.
The UltraPen does not control
the screen cursor when using
a full screen DOS window in
Windows 98.
You must use a mouse when working in a full screen DOS window.
After pressing Ctrl+Alt+Del,
the screen cursor cannot be
controlled with the UltraPen.
When the Close Program dialog box (Windows 98) is active, the
WACOM tablet will not work. Use your mouse or keyboard to continue.
When this dialog box is closed, you can again use the UltraPen to
control the screen cursor.
HAVING TROUBLE?
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MACINTOSH-SPECIFIC PROBLEMS
When the pen tip contacts the
tablet surface, the cursor
jumps to the top left corner of
the screen, or the error
message, “Unable to
implement function”, appears
within the PenPartner control
panel.
You may have had another manufacturer’s tablet, and the drivers are
still loaded on your system:
ACECAT:
Edit your SYSTEM.INI. Go to the drivers=line in the [boot]
section and remove awintab. Then go to the [drivers] section and
remove the awintab=awintab.drv line. Look also for any reference to
Virtual Tablet and remove it. Save the changes and restart Windows.
KURTA:
Edit your SYSTEM.INI by looking for any references to
wtkurta and removing them. Save the changes and restart Windows.
PenPartner only works in
mouse mode and pressure
does not function.
If you are using an iMac, install the iMac Update 1.1 located on the
PenPartner CD-ROM. Then install the PenPartner software.
For any Macintosh, if the PenPartner software was not installed or did
not load properly, the tablet will function in mouse emulation mode
and pressure support will not be available. If the driver failed to load,
see Resolving softw
are conflicts. If it was not installed, double-click
on the Install PenPartner icon (located on the PenPartner CD-ROM),
and complete the software installation.
HAVING TROUBLE?
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Index
APPLICATION-SPECIFIC PROBLEMS
MetaCreations Painter:
Versions of Painter older than
V5.0.3 (running on Windows
98) may have intermittent
problems with pressure not
functioning.
Upgrade to Painter V5.0.3 or greater. An upgrade for Painter is
available on the MetaCreations web site.
MetaCreations Expression:
Versions of Expression older
than V1.0.5 (running on
Windows 98) may have
intermittent problems with
pressure not functioning.
Upgrade to Expression V1.0.5 or greater. An upgrade for Expression
is available on the MetaCreations web site.
Microsoft Access V2.0 for
Windows: Using the pen to
click or double-click in a field
causes the screen cursor to
freeze.
In this situation, move the mouse to unfreeze the screen cursor.
HAVING TROUBLE?
Page 50
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Index
CONTACTING TECHNICAL SUPPORT
If you have a problem with your WACOM tablet, first check Installation and Having Trouble? to be sure the
tablet is installed correctly. If you cannot find the answer in this manual, you may find updated information
about your problem in the Readme file located on the PenPartner CD-ROM. Check also the WACOM
Home Page on the Internet. If you are unable to solve the problem, contact WACOM Technical Support.
LINKING TO THE WEB PAGE
Answers to frequently asked questions and troubleshooting tips can be found on the appropriate Web site
for your area in Who to call
.
PRE-CONTACT CHECKLIST
You might want to print a copy of this page for reference. When you call, you should be at your computer
with the following information available:
This manual (
For Macintosh:
Also a Macintosh system disk for restarting your computer.)
Tablet serial and model number (Look on the bottom of the tablet.)
Driver version number (Look on the PenPartner control panel.)
The make and model of your computer, and operating system version
A list of the peripheral devices attached to your computer
The exact wording of any error message that appeared on your screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
HAVING TROUBLE?
Page 52
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Index
Europe, Middle East and Africa
Contact your local distributor, or:
Worldwide Web: http://www.wacom.de Software updates.
Anonymous FTP Site: ftp.wacom.de/pub Software updates.
Phone (Austria): ++43-(0)1-599 142-001 Technical Support.
Phone (Belgium): ++32-(0)2-713 38 10 Technical Support.
Phone (France): ++33-(0)1-69 32 49 31 Technical Support.
Phone (Germany): ++49-(0)69-66 568 517 Technical Support.
Phone (Great Britain): ++44-(0)181-358 5851 Technical Support.
Phone (Italy): ++39-(0)2-45 28 1303 Technical Support.
Phone (Netherlands): ++31-(0)20-581 3970 Technical Support.
Phone (Switzerland): ++41-(0)1-342 0458 Technical Support.
Phone
(other countries): ++31-(0)20-581 3917 Technical Support.
FAX: ++31-(0)20-581 3941 Technical Support.
Internet email: support@wacom.de Technical Support.
APPENDICES
Page 55
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Index
UNINSTALLING THE SOFTWARE
To remove PenPartner’s software driver from your system:
For Windows:
1. Click the Windows Start button. Then choose Settings and Control Panel.
2. In the Control Panel window, double-click on the Add/Remove Programs icon.
3. In the dialog box that appears, choose the WACOM Tablet option.
4. Click on the Add/Remove... button and follow the prompts to remove the tablet software driver.
For Macintosh:
1. Insert the PenPartner CD-ROM into your computer and double-click on the Install PenPartner icon.
2. Select Remove instead of Install.
APPENDICES
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Index
ULTRAPEN (MODEL UP-703E)
Side switch color Light green
Eraser color Light green
Pen tip travel 0.1 mm (0.004 in) or less
Eraser tip travel 2.0 mm (0.079 in)
Physical size (L x D) 140.5 x 11.4 mm (5.53 x 0.45 in)
Weight 11.2 g (0.395 oz)
Tip refill type Polyacetal (Part No. PSI-A021)
APPENDICES
Page 59
Contents
Index
LIMITED WARRANTY
WACOM warrants the product, except for the Software, to be free from defects in materials and workmanship under normal use
and service as long as the product remains in production and in possession of the original owner, but not less than one (1) year,
as long as you own the product as evidenced by a copy of the receipt and a registration card that has been returned to WACOM
within 30 days of purchase.
The Software is licensed “as is. WACOM makes no warranty with respect to its quality or performance. WACOM cannot
guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact WACOM
Technical Support via telephone to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping
the product to a service location designated by WACOM. You should send the product, shipping charges prepaid, to the
designated service location, accompanied by the return authorization number, your name, address and telephone number,
proof of purchase date, and a description of the defect. WACOM will pay for return shipping by United Parcel Service or by an
equivalent service as chosen by WACOM.
WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s option, either the repair or replacement
of the defective product or parts thereof of which WACOM is notified during the Warranty Period; provided, however, that you
are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to
the product resulting from such transportation.
WACOM shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident,
abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance
with WACOM’s storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
APPENDICES
Page 61
Contents
Index
WARRANTY ON SALES OUTSIDE OF U.S. AND CANADA
For products purchased or used outside of the United States and Canada, the warranty is one (1) year from the date of
purchase, and upon discovery of a defect in the product, except in the Software, within the Warranty Period you should notify
your local dealer or distributor. In all other respects the terms of the warranty as set forth above apply to such sales.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in
writing:
In North and South America contact: In Asia and Asia Pacific contact:
WACOM Technology Corporation WACOM Co., Ltd.
1311 S.E. Cardinal Court 2-510-1 Toyonodai
Vancouver, Washington 98683 Otone-Machi, Kitasaitama-Gun
U.S.A. Saitama, 349-1148
Japan
APPENDICES
Page 62
Contents
Index
LICENSE AND WARRANTIES (EUROPE)
(Europe, Africa and Middle East)
SOFTWARE LICENSE
This legal document is an agreement between you, the end-user, and WACOM Europe GmbH (“WACOM”).
1. Grant of License.
The enclosed product includes a computer program embedded in firmware and accompanying
diskette or CD-ROM (the “Software”). The Software is licensed to you for use only upon the terms of this license, and WACOM
reserves any rights not expressly granted to you. WACOM grants to you a non-exclusive right to use this copy of the Software
in conjunction with a single product at a single location.
2. Ownership of Software.
Although you may own the product on which the Software is originally recorded, WACOM
retains ownership of the Software itself. You acknowledge that the Software is WACOM’s property, and contains valuable
confidential, unpublished information developed or acquired by WACOM at great expense, including data processing
algorithms, innovations and concepts. The Software is protected by copyright and other national and international laws. You
agree to use your reasonable best efforts to protect the Software from unauthorized reproduction, distribution, disclosure, use
or publication.
3. Copy Restrictions.
You may either make a single copy of the Software solely for backup or archival purposes, or
transfer the Software to a single hard disk provided you keep the original solely for backup or archival purposes. Any
unauthorized copying of the Software is expressly forbidden. All WACOM manuals and documentation may not, in whole or in
part, be distributed, copied, translated or otherwise reproduced in any form (including electronic forms).
4. Use Restrictions.
You may not alter, adapt, translate, decompile, reverse assemble, disassemble or reverse engineer
the Software.
5. Miscellaneous.
This License is governed by the laws of the Federal Republic of Germany.
APPENDICES
Page 63
Contents
Index
LIMITED WARRANTY AND LIABILITY
WACOM warrants to you as the original end-user that the product hardware is free from defects in materials and workmanship
under normal use and service for a period of TWO (2) YEARS after the date of purchase, provided that they are unused at the
time of such purchase. WACOM further warrants to you the accompanying diskettes against defects in materials and
workmanship for a period of SIX (6) MONTHS) after the date of purchase.
The Software is licensed and distributed “AS IS”. WACOM makes no warranties, expressed or implied, with respect to its
quality, performance, merchantability and fitness for a particular purpose (including related manuals and documentation).
WACOM cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the applicable Warranty Period, you should return them
in the original packaging to the place of your original purchase, together with your name, address, telephone number, a
description of the problem and a copy of the original invoice. You are responsible for any loss or damage to the product
resulting from such transportation. WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s
option, either the repair or replacement of the defective product or parts thereof that prove defective and that were returned
within the applicable Warranty Period.
WACOM shall have no responsibility to repair or replace the product if (a), in the opinion of WACOM, the failure of the product
has resulted from accident, abuse, misuse, negligence, misapplication, or unauthorized modification or repair, or (b) the product
has been handled or stored other than in accordance with WACOM’s storage instructions, or (c) the failure is due to normal
wear and tear, or (d) you fail to fulfill your obligations as described above. In case that any claim presented under warranty is
found upon investigation to be either outside the duration or the scope of this warranty, or in case that the product is found to be
not defective, then the cost of such investigation and repair shall be borne by you.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
APPENDICES
Page 64
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Index
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE THERE ARE NO OTHER WARRANTIES OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE MADE BY WACOM ON THIS PRODUCT. NO ORAL
OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM’S DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES
MAY ALTER OR INCREASE THE SCOPE OF THIS WARRANTY IN ANY WAY. WACOM WILL NOT SUPPORT ANY SUCH
EXTENSION OF THIS WARRANTY BY THE ABOVE PERSONS OR THIRD PARTIES.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY
OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF
WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the event that any of the above limitations are held unenforceable, WACOM’s aggregate liability for any damages to you or
any party shall not exceed the purchase price of the defective, damaged or undelivered product as determined by the net
invoiced price, regardless of the form of any claim. Claims must be reported to WACOM in writing within no more than (1)
month after the damage occurred. Upon failure to do so, any claims to the payment of damages will be void. Reseller
indemnifies WACOM from any claims by third parties for damages resulting from or connected to resellers fault.
The rights and limitations set forth in this statement do not limit or exclude certain statutory rights that may be applicable in the
country of your purchase. If any of the provisions of this statement are declared void, such provisions shall be considered
separate from this statement and the statement shall otherwise remain in full force and effect.
This Limited Warranty and Liability is governed by the laws of the Federal Republic of Germany.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in
writing:
WACOM EUROPE GMBH
HELLERSBERGSTRASSE 4
D-41460 NEUSS
GERMANY
GLOSSARY
Page 66
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Index
GLOSSARY
Absolute positioning. A method for positioning the screen cursor. Wherever you place the pen on the
tablet, the cursor will jump to the same corresponding point on the screen. This is normal pen behavior.
See also relativ
e positioning.
Active area. The drawing area of the tablet where the pen is detected.
Context aware. A WACOM feature that provides eraser support for some non-eraser aware applications.
When you use the eraser to select text or objects in a supported application, and you lift the eraser off the
tablet, the UltraPen will delete whatever is selected.
Cursor. See screen
cursor.
DOS real mode. A version of DOS that is not running under another operating system or called from
another software application.
DOS shell. A version of DOS that is running under another operating system or software application.
Double click-distance. The distance in screen pixels where a double-click will be recognized. To make
double-clicking easier, expand the tap area that accepts a double-click.
Eraser-aware application. A software application that supports the UltraPen’s eraser. These
applications take advantage of the eraser in different ways, depending on what makes sense for that
application. See also non-er
aser aware application.
INDEX
Page 69
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Index
INDEX
About the manual
Absolute positioning
defined
how to set
when using pen
Accessories and parts
Active area, defined
Appearance and features
Application-specific problems, troubleshooting
Box contents
PenPartner
Caring for pen and tablet
Checklist, pre-contact
Cleaning, how to
Clicking
how to
making easier
Conflicts, resolving for Macintosh
Context aware, defined
Control panel
opening
window
Cursor
controlling with pen
defined
Customizing PenPartner
Default settings, returning to
DOS
real mode, defined
shell, defined
Double Click Distance, expanding
Double-clicking
distance, defined
how to
how to make easier
Dragging objects or text
Environmental conditions
Eraser
adjusting feel
in eraser-aware applications
Eraser-aware application, defined
Erasing
with pressure-sensitivity
with the pen
Features and appearance
General problems, troubleshooting
Hardware
testing for Macintosh
testing for PCs
Holding the pen
INDEX
Page 70
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Index
Information, product
Installation
Macintosh
Windows
Interference, radio and television
Learning to use PenPartner
License and Warranties (Europe, Africa and Middle East)
License and Warranties
Macintosh installation
Macintosh troubleshooting
Macintosh-specific problems, troubleshooting
Manual, about
Modifier keys, how to simulate
Mouse buttons, how to simulate
Movement
mouse-like
pen-like
Nib
defined
replacing
Non-eraser aware application, defined
Parts and accessories
Pen
adjust for double-clicking
adjusting tip feel
caring for
clicking with
double-clicking with
dragging objects or text
drawing with pressure
erasing with
holding
pointing with
proximity
replacing the tip
simulating
keyboard modifier keys
mouse buttons
specifications
using
PenPartner
accessories and parts
appearance
box contents
control panel, opening
customizing
features
parts and accessories
using
your software version
Pixel, defined
Pointing
Pressure
adjusting amount needed to click or draw
drawing with pressure sensitivity
INDEX
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Index
Pressure-sensitive application, defined
Product information
Proximity
defined
with the pen
Radio and television interference
Registration, mailing
Relative positioning
defined
how to set
Replacement parts
ordering
Screen cursor
defined
movement
choosing pen or mouse like
Side switch
pen proximity required
setting
to simulate keyboard modifier keys
to simulate mouse buttons
Software
driver, downloading the latest
Specifications
pen
tablet
Tablet
caring for
cleaning
specifications
storing
Tap area, expanding
Technical Support
contacting
linking to Web page
numbers
for Africa
for Asia Pacific
for Canada
for Central America
for Europe
for Japan
for Middle East
for South America
for USA
pre-contact checklist
who to call
Testing
Macintosh hardware
PC hardware
Tip
adjusting feel
replacing
INDEX
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Index
Tracing, maximum thickness allowed
Troubleshooting
application-specific problems
general problems
Macintosh
Macintosh-specific problems
Windows
Windows-specific problems
UltraPen, described
Uninstalling software
USB, defined
Using PenPartner
WACOM International Offices
Warranties and License (Europe, Africa and Middle East)
Warranties and License
Web page, linking to
Windows installation
Windows troubleshooting
Windows, customizing the pen in
Windows-specific problems, troubleshooting
WINTab, defined
37

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