WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base or
email support service at http://support.wd.com. If the answer is not available or if you prefer,
please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/7.
To help us keep you informed of new features and services, remember to register your product
online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Learning Center — Start here to get the most out of your Private Cloud Storage device
(http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register
your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage
software.
North America Asia Pacific
US & Canada
English
800 275-4932
Australia
1 800 42 9861
US-Spanish
949 672-7199
China
800 820 6682 / 400 627 6682
Mexico
800.832.4778
Hong Kong
+852-3057 9031
India
1 800-200 5789 / 1 800-419 5591
Europe (toll free)* 00800 ASK4 WDEU
Indonesia
001-803-852 3993
(00800 27549338)
Japan
0800-805 7293 / 0120-934 453
Europe +31 880062100
Malaysia
1 800-817 477
Middle East +31 880062100
Philippines
1 800-1855 0277 / +63-2-395 2319
Africa +31 880062100
Singapore
1 800 608 6008
Russia 8-10-8002-3355011
Taiwan
0800-225 593 / +886-2-8723 1298
Thailand
00 1800 852 5913
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
