WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud EX2 personal cloud storage
software.
North America Asia Pacific
English
800.ASK.4wd
Australia
1 800 42 9861
(800.275.4932)
China
800 820 6682 / +65 62430496
Spanish
800.832.4778
Hong Kong
+800 6008 6008
India
1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4
WDEU
Indonesia
+803 852 9439
(00800 27549338)
Japan
0120-994-120 / 00531-65-0442
Korea
02 703 6550
Europe +31 880062100
Malaysia
+800 6008 6008 / 1 800 88 1908/+65 62430496
Middle East +31 880062100
Philippines
1 800 1441 0159
Africa +31 880062100
Singapore
+800 6008 6008 / +800 608 6008/+65 62430496
Taiwan
+800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
