WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
WD Support Portal—Register your WD products and get support information customized to
your needs.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
Knowledge Base—Search by keyword, phrase, or Answer ID.
Documentation —Get manuals, installation guides, and documentation for your WD product.
WD Community—Share your thoughts and connect with other WD users
Online Learning Center—Start here to get the most out of your My Cloud device (http://
www.mycloud.com/learn/).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)*
00800 ASK4 WDEU
(00800 27549338)
English 800.ASK.4WDC
Europe
+31 880062100
(800.275.4932)
Middle East
+31 880062100
Spanish 800.832.4778
Africa
+31 880062100
Mexico
001 8002754932
Russia
8 10 8002 335 5011
South America Asia Pacific
Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932
Colombia 009 800-83247788 China 800 820 6682 / 400 627 6682
Venezuela 0800 100 2855 Hong Kong 3057 9031
Peru 0800 54003 India 1800 200 5789 / 1800 419 5591
Uruguay 00 413 598 3787 Indonesia 001 803 852 3993
Argentina 0800 4440839 Japan 0800 805 7293
Brazil 0800 7704932 Korea 02 2120 3415
0021 800 83247788 Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries +86 21 2603 7560
* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
