ii
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD
®
at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/
7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
• WD Community—Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available..
North America
Europe (toll free)*
00800 ASK4 WDEU
English 800.ASK.4WDC
(00800 27549338)
(800.275.4932) Europe
+31 880062100
Spanish 800.832.4778 Middle East
+31 880062100
Africa
+31 880062100
Mexico
001 8002754932 Russia
8 10 8002 335 5011
South America
Asia Pacific
Chile 1230 020 5871 Australia 1800 42 9861 / +800 2275 4932
Colombia 009 800 83247788 China 800 820 6682
Venezuela 0800 100 2855 Hong Kong +800 6008 6008
Peru 0800 54003 India 1800 419 5591 / 1800 200 5789
Uruguay 000 413 598 3787 Indonesia +803 852 9439
Argentina 0800 4440839 Japan 00531 65 0442 / 0120 994 120
Brazil 0800 7704932 Korea 02 703 6550
0021 800 83247788
Malaysia 1800 88 1908 / +800 6008 6008 (Telekom Malaysia)
New Zealand 0508 555 639 / +800 2275 4932
Philippines 1 800 1441 0159
Singapore 1800 608 6008 / +800 6008 6008 (Singtel)
Taiwan 0800 666 290 / +800 6008 6008 (Chunghwa)
Thailand 001 800 441 0570
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
