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1. The appliance does not work.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Has the fuse blown?
• Is the power cord damaged?
2. Temperature inside the compartments is not low enough.
• Are the doors closed properly?
• Is the appliance installed near a heat source?
• Is the thermostat setting correct?
• Are the air circulation vents blocked?
3. Temperature inside the freezer is too low.
• Is the thermostat setting correct?
4. Water collects at the bottom of the freezer.
• Have you cleaned the freezer well before switching it on again?
• Is the appliance connected and working properly?
• Is the door shut properly?
5. The yellow, red and green LEDs do not light up. Perform the checks for point 1, then
contact the After-sales Service.
6. The red LED remains lit.
Check:
• Was the appliance switched on correctly?
• Has too much food been frozen at once?
• Is the door shut properly?
• Is the freezer faulty?
• Is the thermostat setting too high?
Attention:
• The front edge of the appliance may be hot. This prevents the formation of condensation
and is not a defect.
• Gurgling and hissing noises due to expansion in the refrigerant circuit are normal.
TROUBLESHOOTING GUIDE
Before contacting After-Sales Service:
1. See if you can solve the problem yourself with
the help of the “Troubleshooting guide”).
2. Switch the appliance on again to see if the
problem has been solved. If it has not,
disconnect the appliance from the power
supply and wait for about an hour before
switching on again.
3. If the problem persists after this course of
action, contact After-sales Service.
Specify:
• the nature of the problem,
• the model,
• the Service number (the number after the word
SERVICE on the data plate),
• your full address,
• your telephone number and area code.
Note:
The direction of door opening can be
changed. If this operation is performed by
After-sales Service it is not covered by the
warranty.
AFTER-SALES SERVICE
