Bedienungsanleitung Whirlpool FFB9469WVEE (Seite 4 von 4) (Englisch)

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TROUBLESHOOTING

The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to see if

the problem can be easily resolved using the following list.

Anomalies: Possible causes / Solution:

The washing machine does not turn on. • The plug is not inserted into the electrical outlet, or not enough to make contact.

• There has been a power failure.

The wash cycle does not start.

• The door is not fully closed.

• The “ON/OFF” button has not been pressed.

• The “Start/Pause” button has not been pressed.

• The water tap is not open.

• A “Start delay” has been set.

The washing machine does not ll with

water (the message “h2o” is shown on

the display). “Beep” sound every 5

seconds.

• The water intake hose is not connected to the tap.

• The hose is bent.

• The water tap is not open.

• The mains water supply has been shut o.

• There is not enough pressure.

• The “Start/Pause” button has not been pressed.

The washing machine loads and drains

water continuously.

• The drain hose has not been installed at 65 to 100 cm from the ground.

• The end of the drain hose is immersed in water.

• The drain connector on the wall does not have an air vent.

• If the problem persists after having performed these checks, close the water tap, shut o the

washing machine, and call the After-sales service. If the dwelling is located on one of the

uppermost oors of a building, a siphon eect can sometimes occur, thus causing the washing

machine to load and drain water continuously. Special anti-siphon valves are available on the

market to prevent these types of problems.

The washing machine does not drain or

does not spin.

• The programme does not include the draining function: with certain programmes it must be

activated manually.

• The drain hose is bent.

• The drain line is obstructed.

The washing machine vibrates

excessively during the spin cycle.

• At the time of installation, the drum was not properly unblocked.

• The washing machine is not level.

• The washing machine is squeezed between furniture and the wall.

The washing machine leaks water.

• The water intake hose has not been tightened properly.

• The detergent dispenser is clogged.

• The drain hose has not been properly fastened.

The machine is locked and the display

ashes, indicating an error code (e.g.

F-01, F-..).

• Shut o the machine, disconnect the plug from the outlet, and wait about 1 minute before

turning it back on.

• If the problem persists, call the After-sales service.

Too much foam is formed.

• The detergent is not compatible with the washing machine (it must bear the wording “for

washing machines”, “for hand washing and washing machines”, or something similar).

• The dosage was excessive.

Door is locked, with or without

failure indication, and the

programme does not run.

• Door is locked in case of power breakdown. Programme will continue automatically as soon as

the mains is available again.

• Washing machine is in a standstill. Programme will continue automatically after the origin of

the standstill does not persist anymore.

Regulatory documentation, standard documentation, ordering spare parts and other product informa-

tion can be found:

• By visiting our website docs .whirlpool. eu and parts - selfservice .whirlpool. com

• Using QR code

• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When

contacting our After-sales Service, please state the codes provided on your product’s identication plate.

For User’s Repair & Maintenance Information visit www.whirlpool.eu

The model information can be retrieved using the QR-Code reported in the energy label. The label also

includes the model identier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu

xxxxxxxxxxxx xxxx

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