What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If consid-
ered covered, IKEA service provider or its au-
thorized service partner through its own serv-
ice operations, will then, at its sole discretion,
either repair the defective product or replace
it with the same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by con-
nection to the wrong voltage, damage
caused by chemical or electro-chemical re-
action, rust, corrosion or water damage in-
cluding but not limited to damage caused by
excessive lime in the water supply, damage
caused by abnormal environmental condi-
tions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or unblock-
ing of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery bas-
kets, feed and drainage pipes, seals, lamps
and lamp covers, screens, knobs, casings
and parts of casings. Unless such damages
can be proved to have been caused by pro-
duction faults.
• Cases where no fault could be found during
a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faulty
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or other
address, IKEA is not liable for any damage
that may occur during transport. However,
if IKEA delivers the product to the customer's
delivery address, then damage to the prod-
uct that occurs during this delivery will be
covered by this guarantee.
• Cost for carrying out the initial installation of
the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the serv-
ice provider or its authorized service partner
will re-install the repaired appliance or in-
stall the replacement, if necessary.
This restriction do not apply to fault-free work
carried out by a qualified specialist using our
original parts in order to adapt the appliance
to the technical safety specifications of another
EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local demands.
However these conditions do not limit in any
way consumer rights described in the local
legislation
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the
services will be provided in the framework of
the guarantee conditions normal in the new
country. An obligation to carry out services in
the framework of the guarantee exists only if
the appliance complies and is installed in ac-
cordance with:
• the technical specifications of the country in
which the guarantee claim is made;
• the Assembly Instructions and User Manual
Safety Information;
The dedicated After Sales Service for IKEA
appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this guaran-
tee;
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