Bedienungsanleitung Whirlpool W11OM14MS2P (Seite 27 von 28) (Englisch)

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Problem Possible cause Solution

The oven is not

working.

Power cut.

Disconnection from the

mains.

Check for the presence of mains electrical power and

whether the oven is connected to the electricity supply.

Turn off the oven and restart it to see if the fault persists.

The display shows

the letter “F” followed

by a number or letter.

Oven failure.

Contact you nearest Client After-sales Service Centre

and state the number following the letter “F”.

Press

, tap ”Info” and then select “Factory Reset”. All

settings saved will be deleted.

The home power

goes off.

Power setting wrong.

Verify if your domestic network has at least a rating of

more than 3 kW. If no, decrease the power to 13 Ampere.

To change it, press

, select “More Modes” and then

select “Power Management”.

The function does

not start.

The function is not

available in demo

mode.

Demo mode is running.

Press

, tap “Info” and then select “Store Demo

Mode” to exit.

The door will not

open.

Cleaning cycle in progress.

Wait for the function to finish and for the oven to cool

down.

The

icon is shown

on display.

The WiFi router is off.

The router settings have

changed.

The wireless connections

does not reach the

appliance.

The oven is unable

to establish a stable

connection to home

network.

The connectivity is not

supported.

Check that the WiFi router is connected to the Internet.

Check that the WiFi signal close to the appliance is

strong.

Try to restart the router.

See the “WiFi FAQs” section.

If your home wireless network settings have changed,

connect to the network: Press

, tap “WiFi” and then

select “Connect to network”.

Connectivity is not

supported.

Remote operation is not

permitted in your country.

Check whether your country allows remote operation of

electronic appliances before purchasing.

What can I do if ap

pears on the display or the oven

is unable to establish a stable connection to my home

router?

The appliance might have successfully connected to

the router, but it is not able to access the Internet. To

connect the appliance to the Internet, you will need

to check the router and/or carrier settings.

Router settings: NAT must be on, Firewall and DHCP must be

properly congured. Password encryption supported: WEP,

WPA,WPA2. To try a dierent encryption type, please refer to

the router manual.

Carrier settings: If your Internet service provider has fixed the

number of MAC addresses able to connect to the Internet,

you may not be able to connect your appliance to the cloud.

The MAC address of a device is its unique identifier. Please

ask your Internet service provider how to connect devices

other than computers to the Internet.

TROUBLESHOOTING

How can I check whether data is being transmitted?

After setting up the network, switch the power off,

wait 20 seconds and then switch on the oven: Check

that the app is showing the UI status of the appliance.

Select a cycle or another option and check its status

on the app.

Some settings take several seconds to appear in the app.

How can I change my Whirlpool account but keep my

appliances connected?

You can make a new account but remember to

unclaim your appliance from the old account before

to move them to new one.

I changed my router – what do I need to do?

You can either keep the same settings (network name

and password) or delete the previous settings from

the appliance and configure the settings again.

The touch screen

display is not

working properly.

Prolonged use.

Overload system.

Press and hold for at least 15 seconds. Switch the

oven on and see if the fault persists.

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