Bedienungsanleitung Whirlpool WQ9IMO1L (Seite 31 von 40) (Englisch)

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TROUBLESHOOTING - CONNECTED MODELS

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,

refer to the warranty page at www.whirlpool.eu.

Please include a daytime phone number in your correspondence.

Connection Status Control Panel Indicator Lights

Refrigerator is not connected. Wi-Fi White icons are both OFF.

Refrigerator is attempting to connect to home Wi-Fi router. Wi-Fi White icon is blinking fast.

Refrigerator connected to home Wi-Fi router and is attempting to

connect to Whirlpool Cloud. Wi-Fi White icon is blinking slowly.

Wi-Fi Orange icon is ON.

Refrigerator is connected to home Wi-Fi router, but not connected to the

Whirlpool cloud.

Whirlpool® app does not work.

Wi-Fi White icon is blinking slowly.

Wi-Fi Orange icon is ON.

Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.

Whirlpool® app works. Wi-Fi White icon is ON.

Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.

Refrigerator is in the process of a software update.

Whirlpool® app works.

Wi-Fi White icon is ON and ashing continuously while

software updates.

First try the solutions suggested here

If you experience Possible Causes Solution

Refrigerator is not connected to home

Wi-Fi router. (Wi-Fi icon is OFF.)

The refrigerator may be in Standby

mode. Touch and hold Connect button together for

3 seconds to see the Wi-Fi icon blinking, then

lights are ON solid. All indicator lights are OFF

when in Standby mode.

The refrigerator has never been

connected to the home Wi-Fi router. See the “Connectivity Setup” section.

Lost connection to home Wi-Fi router . Check whether the router is ON and working

with other computers or devices in the home

(able to access the Internet).

Weak signal strength or signal

interference between the refrigerator and

router.

Try to place the wireless router closer to the

refrigerator. It may be necessary to install a

Wi-Fi range extender.

The refrigerator is already connected to

another WiFi Router. See the “Connectivity Setup” section to

disconnect the Refrigerator from the Wi

router and try reconnecting again.

Wi-Fi icon does not light at all after

touching and holding CONNECT. Something may be wrong with the

refrigerator.

Unplug or disconnect refrigerator power for

30 seconds. Return power. Repeat Wi-Fi

connecting process.

Verify that the refrigerator operates correctly,

except for not being able to connect. Call for

possible additional troubleshooting.

Refrigerator is connected to home Wi-Fi

router, but Whirlpool® app does not work.

Connection to the Whirlpool® app may

be unavailable. Check Internet.

User account has not been properly

set up or the refrigerator has not been

registered in an account.

See the “Connectivity Setup” section or the

Whirlpool® app directly for account setup and

refrigerator registration instructions.

Verify that the refrigerator is paired with your

account in the app.

Verify correct email address, mobile number,

and notication preferences.

Router is not connected to Internet. Check other devices connected to Internet

through same router.

Check other devices connected to

Internet through same router. Wi-Fi disconnected. Touch and hold Connect button for 3 seconds

to enable Wi-Fi. Power off service breaker for

30 or more seconds, power back on, and then

use alternate set-up instructions available in

the mobile app.

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