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If the hearing aid volume is not powerful enough, it
could be because:
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the small brush
or cloth provided (see page 23). If the sound outlet is
still blocked, you should change the wax guard. If
you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this
could damage the hearing aid.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
If the hearing aid whistles continuously, it could be
because:
• The hearing aid is not correctly placed in your ear canal.
Take the hearing aid out and reinsert it.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The hearing aid fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid is uncomfortable to wear, it could
be because:
• The hearing aid is not correctly placed in your ear canal.
Consult your hearing care professional on how to
place the hearing aid correctly in your ear canal.
• The hearing aid does not fit your ear properly. Contact
your hearing care professional.
• Your outer ear or ear canal is sore. It is important that
first-time users only wear the hearing aid for short
periods of time at the beginning. The skin in the ear
canal is very thin and may swell a bit because of the
pressure from the hearing aid. Take 2-3 weeks to
gradually get used to the hearing aid. If the soreness
continues, contact your hearing care professional.
