58 59
Hearing aid with a custom ear-tip
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound outlet of the custom ear-tip is blocked. Clean
the ear-tip as described on page 53.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the hearing aid.
• The sound outlet of the custom ear-tip is blocked. Clean
the ear-tip as described on page 53.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The hook is cracked. Replace the tubing.
• The custom ear-tip is not correctly placed in your ear ca-
nal. Take the ear-tip out and reinsert it.
• The custom ear-tip fits loosely in your ear canal. Con-
tact your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 13).
