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Troubleshooting
The following tips should help you resolve any problems you encounter with your appliance. If not,
please contact our central customer service department. Please also note the warranty information.
Problem Potential cause Solution
The on/off button flashes red
and the device does not switch
on
Device is not plugged in.
Overheating mechanism trigge-
red because device is too hot.
Overheating mechanism trigge-
red due to too little milk.
Plug the device in.
Allow the device to cool down.
Allow the device to cool down.
Milk escapes from the lid Maximum fill level exceeded.
Lid is not positioned correctly.
Sealing ring is missing or soiled.
Fill milk up to the MIN line.
Press the lid on using slight
pressure.
Clean and re-insert the sealing
ring (the smooth side must be
against the lid).
Chocolate doesn’t dissolve The chocolate chunks are too
large or the type of chocolate
used does not melt easily.
The WMF Choc System was not
assembled or inserted properly.
Restart the chocolate pro-
gramme. It may be interrupted
manually at any time by
pressing the on/off button.
The milk DISC must be centred
on the bracket with the groove
facing
Milk doesn’t foam The milk DISC has not been
inserted properly.
The WMF Milk System has
not been inserted into the jug
properly.
The milk is too warm or has
already been foamed once.
The milk DISC must be centred
on the bracket with the groove
facing upwards.
The WMF Milk System must be
flat and completely horizontal
on the floor of the jug.
We recommend using fresh,
cold milk.
For UK use only
This product is supplied with a 13 A plug conforming to BS 1363 fitted to the
mains lead. If the plug is unsuitable for your socket outlets or needs to be
replaced, please note the following. If the plug is a non-rewireable one, cut
it from the mains lead and immediately dispose of it. Never insert it into a
socket outlet as there is a very great risk of an electric shock.
The replacement of the plug at the mains lead has to be done according to
the following instructions:
Warning - This appliance must be earthed!
Important: The wires in this mains lead are coloured in accordance with the
following code:
green/yellow Earth
blue Neutral
brown Live
As the colours of the wires in the mains lead of this appliance may not
correspond with the coloured markings identifying the terminals in your plug,
proceed as follows:
the wire which is coloured green and yellow must be connected to the
terminal which is marked with the letter E or by the earth symbol
, or
coloured green or green and yellow,
the wire which is coloured blue must be connected to the terminal which
is marked with the letter N or coloured black,
the wire which is coloured brown must be connected to the terminal
which is marked with the letter L or coloured red.
If a 13 A (BS 1363) plug is used it must be fitted with a 3 A fuse conforming
to BS 1362 and be ASTA approved. If any other type of plug is used, the
appliance must be protected by a 5 A fuse either in the plug or adapter or at
the distribution board. If in doubt - consult a qualified electrician.
Never use the plug without closing the fuse cover.
The appliance complies with the European directives 2014/35/EC,2014/30/EC and
2009/125/EC.
This product may not be disposed of with the normal household waste at the
end of its service life but must be delivered to a collecting point for recycling
electrical and electronic appliances. The materials are reusable in accordance with
their identification. You will make an important contribution to the protection of
our environment by recycling used appliances.
Please ask about the responsible disposal point at your community offices.
Subject to change
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