Bedienungsanleitung Wodtke Topline Waterplus S4 (Seite 81 von 83) (Englisch)

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15 Warranty and Guarantee

As of 1/1/2002 (delivery date) all wodtke products and components are subject to the new EU-

harmonised warranty periods. Products are sold through local craft enterprises only. For virgin

products the final customer’s warranty period in relation to the seller is 24 months. Damage

attributable to normal wear and tear is not covered by the warranty, since this bears no relation

to any product defect (similarly to car tyres, brake pads, spark plugs, filters etc.). Nor are the

performance of lubricants or fuel (similarly to petrol, engine oil etc.) or errors attributable to

improper use, installation, operation, use, care, servicing etc. covered by the warranty.

Independently of any legal regulations concerning the seller warranty wodtke gives a six-month

factory guarantee for all wearing parts.

Wearing parts in pellet stove technology and accessories include in particular:

fire-exposed inside components of the firebox such as chamotte, insulation, sealings, sheet

metal or cast metal plates, burner pots, grates, viewing window glass, ignition elements.

Not included in either the warranty or guarantee are in particular all damage attributable to

excessive chemical or thermal stress, overvoltage, faults attributable to operating errors or

improper installation, handling, use, cleaning, servicing or operation. Perforation of water heat

exchangers through rust as a result of oxygen diffusion, operation below dew point or exposure

to chlorinated hydrocarbons or other metal corroding substances or gases originating from the

environment or fuel likewise constitute faults attributable to improper operation and are

therefore excluded from the warranty and guarantee. The same applies to the use of

unapproved fuels or any kind of improper or unqualified work performed on the appliance.

All components (including glass components) of wodtke products have been tested by neutral

testing institutions as well as at the production plant’s outgoing inspection. These tests include

involved quality and approval tests for design which relate to normal operating conditions and

are based on stringent quality criteria. If errors should nevertheless occur, please immediately

make your complaint to your local dealer stating the purchase date as well as the serial number

of your appliance. Please appreciate that we are unable to process complaints properly unless

we have the serial number of the appliance in question.

By adhering to the proper use, operation, care and maintenance of our products you will

enhance their value stability and service life, help to conserve valuable resources and go easy

on the environment as well as your purse.

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