10. Guarantee conditions
This appliance includes a 24-month guarantee for the consumer given by the
manufacturer, dated from the day of purchase, referring to its flawless material-
components and its faultless fabrication. The consumer is accredited with both the
dues of the guarantee given by the manufacturer and the vendor's guarantees. These
are not restricted to the manufacturer's guarantee.
Any guarantee claim has to be made immediately after the detection and within
24 months after the delivery to the first ultimate vendee. The guarantee claim has to
be verified by the vendee by submitting a proof of purchase including the date of
purchase and/or the date of delivery.
The guarantee does not establish any entitlement to withdraw from the purchase
contract or for a price reduction. Replaced components or exchanged appliances
demise to us as our property.
The guarantee claim does not cover:
1. fragile components as plastic, glass or bulbs;
2. minor modifications of the WOLKENSTEIN-products concerning their authorized
condition if they do not influence the utility value of the product;
3. damage caused by handling errors or false operation;
4. damage caused by aggressive environmental conditions, chemicals, detergents;
5. damage caused by non-professional installation and haulage;
6. damage caused by non common household use;
7. damages which have been caused outside the appliance by a WOLKENSTEIN-
product unless a liability is forced by legal regulations.
The validity of the guarantee will be terminated if:
1. the prescriptions of the installation and operation of the appliance are not
observed.
2. the appliance is repaired by a non-professional.
3. the appliance is damaged by the vendor, the installer or a third party.
4. the installation or the start-up is performed inappropriately.
5. the maintenance is inadequately or incorrectly performed.
6. the appliance is not used for its intended purpose.
7. the appliance is damaged by force majeure or natural disasters, including, but with
not being limited to fires or explosions.
The guarantee claims neither extend the guarantee period nor initiate a new guarantee
period. The geographical scope of the guarantee is limited with respect to
appliances, which are purchased and used in Germany, Austria, Belgium,
Luxembourg and the Netherlands.
August 2014
