10. Guarantee conditions
This appliance includes a 24-month guarantee for the consumer given by the
manufacturer, dated from the day of purchase, referring to its flawless material-
components and its faultless fabrication. The consumer is accredited with both the
dues of the guarantee given by the manufacturer and the vendor's guarantees. These
are not restricted to the manufacturer's guarantee. Any guarantee claim has to be
made immediately after the detection and within 24 months after the delivery to
the first ultimate vendee. The guarantee claim has to be verified by the vendee by
submitting a proof of purchase including the date of purchase and/or the date of
delivery. The guarantee does not establish any entitlement to withdraw from the
purchase contract or for a price reduction. Replaced components or exchanged
appliances demise to us as our property.
The guarantee claim does not cover:
1. fragile components as plastic, glass or bulbs;
2. minor modifications of the WOLKENSTEIN-products concerning their authorized
condition if they do not influence the utility value of the product;
3. damage caused by handling errors or false operation;
4. damage caused by aggressive environmental conditions, chemicals, detergents;
5. damage caused by non-professional installation and haulage;
6. damage caused by non common household use;
7. damages which have been caused outside the appliance by a WOLKENSTEIN-
product unless a liability is forced by legal regulations.
The validity of the guarantee will be terminated if:
1. the prescriptions of the installation and operation of the appliance are not
observed.
2. the appliance is repaired by a non-professional.
3. the appliance is damaged by the vendor, the installer or a third party.
4. the installation or the start-up is performed inappropriately.
5. the maintenance is inadequately or incorrectly performed.
6. the appliance is not used for its intended purpose.
7. the appliance is damaged by force majeure or natural disasters, including, but with
not being limited to fires or explosions.
The guarantee claims neither extend the guarantee period nor initiate a new guarantee
period. The geographical scope of the guarantee is limited with respect to appliances,
which are purchased and used in Germany, Austria, Belgium, Luxembourg and the
Netherlands.
August 2014
