Bedienungsanleitung Xerox DocuMate 5540 (Seite 47 von 57) (Englisch)

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User Guide 39

Error Light Troubleshooting Codes

Normal Operation

• Steady blue: indicates the scanner is ready to scan.

• Steady red: the scanner is busy or it is not connected to the computer.

• Blinking red: the scanner is reporting an error.

Error Codes

The status light indicates the current state of the scanner. If your scanner experiences hardware

problems, the status light turns red and will blink a specific number of times, the status light will

blink red, and the LED flashes an “E” then the error code number.

Descriptions of the most common patterns are listed below. In all cases, you should turn off the

scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and

computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact

Xerox Technical Support if you experience a different blinking pattern.

Error

Code

Problem Description Solution

0 Scanner is not connected to

the computer. (The LED does

not flash “E” and the status

light remains blue.)

A cable may be loose. Check that the scanner’s cables are

correctly attached to the computer. If the scanner still does

not connect, re-boot the computer.

1 The scanner does not

recognize that the scanning

head is in the correct

position to start scanning.

This usually occurs after a paper jam. Turn the scanner off

then back on again. If the problem persists, turn off the

scanner, restart the computer, then turn the scanner on.

3 The scanner was locked

when you tried to scan.

Turn off the scanner, slide the locking tab to the unlocked

position, then turn the scanner back on. See page 3 for the

lock’s location. If the problem persists, reboot your computer.

4 Paper has jammed while

being fed through the

scanner.

Open the ADF cover and remove the jammed page. See

“Clearing Paper Jams” on page 30.

5 A paper double feed has

occurred.

Multiple pages were fed through the ADF at one time. Open

the ADF and pull out all pages. If problem persists clean the

scanner.

6 The scanner’s cover is open. The ADF door is not closed all the way. Open the scanner then

close it again. Push down on the lid until it locks into place.

7, 8, 27 The lamp in the scanner

body or lid has

malfunctioned.

This usually occurs if the power was disconnected during a

scan. Turn the scanner off, then back on again. If the problem

persists, turn off the scanner, re-start the computer, then turn

the scanner on. If the problem continues, and your scanner’s

power is plugged into a surge protector or UPS battery backup,

try plugging the scanner power directly into a wall outlet.

All

Other

Codes

An internal part in the

scanner may have

malfunctioned.

Turn off the power to your scanner, then turn it back on. If the

problem persists, re-boot your computer. If the problem still

persists, contact Xerox Technical Support.

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