Bedienungsanleitung Xerox documate 765 (Seite 137 von 158) (Englisch)

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Scanner Options, Maintenance and Troubleshooting

130 DocuMate 765 Scanner User’s Guide

Troubleshooting

In addition to the troubleshooting information contained in this section,

please see the Readme file on your installation DVD. The Readme file

contains additional information that may help you diagnose problems with

the scanner.

If you try the troubleshooting procedures described in this section and in

the Readme file, and the scanner still has problems, you may have a

malfunctioning scanner. Refer to the technical support card that you

received with your scanner. Also visit our web site at

www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

• Are the cables loose or not plugged in securely? Inspect the

cable connections. Make sure the cables are plugged in securely.

• Is the scanner’s status light on? Turn on the scanner’s power. If the

status light doesn’t come on, plug the power supply into another

electrical outlet. If you are using a UPS battery back-up or power

strip, try plugging the scanner directly to a wall outlet.

• Did you restart the computer and scanner? If the scanner gets a

paper jam, or looses connection because of an error, try restarting

your computer and power cycling the scanner.

• Did you plug the scanner into a USB hub? If you’re using a USB

hub to connect the scanner try plugging the scanner’s USB cable

directly to the back of the computer. It is not recommended that you

use the scanner with a USB hub, if you are using a hub, the hub must

have its own power supply.

• Is the USB cable 6’ or less? If you are using a USB cable that is

longer than 6’ you may loose connection to the scanner. The

recommended USB cable length is 6’ or less, the USB cable provided

with your scanner is within this range.

• Did you select another image source in the scanning software? If

you use multiple imaging devices with your computer, such as a

camera, all-in-one printer, or another scanner, you may have selected

another source for images. Make sure Xerox DocuMate 765 is the

selected scanner.

Problem: The scanned images are of poor quality. What

do I do?

There are various reasons why the scanned image is of poor quality. The

original document may not be of good quality, the scanner glass may be

dirty, or a shading adjustment may be needed.

• If the original is crinkled, torn, dirty or smudge, try scanning from the

Kofax Virtual ReScan (VRS™) software. VRS is a powerful image

enhancement application that you can use to filter this type of noise

from the document during image processing. The resulting image is

of a quality equal or greater to the original.

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Xerox documate 765 Seite 137

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