Bedienungsanleitung Xerox WorkCentre 3325DN (Seite 214 von 262) (Englisch)

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Troubleshooting

Xerox WorkCentre 3315DN/3325DN/3325DNI

User Guide

214

Vertical lines If black vertical streaks appear on the page, isolate the problem to copying, printing or

scanning and perform the following:

• If copying or scanning, check the CVT glass and document glass and if necessary

clean using a lint-free cloth. (See Document Glass and Constant Velocity Transport

(CVT) Glass on page 185.)

• If copying or printing, the surface (drum part) of the print cartridge inside the

machine has probably been scratched. Remove the print cartridge and install a new

one. (See Replacing the Print Cartridge on page 183.)

If white vertical streaks appear on the page:

Background If the amount of background shading becomes unacceptable:

• Change to a lighter weight paper. (See Media Specifications on page 225 for

specifications.)

• Check the environmental conditions: very dry conditions or a high level of humidity

(higher than 80% RH) can increase the amount of background shading.

• Remove the old print cartridge and, install a new one. (See Replacing the Print

Cartridge on page 183.)

•Use the Background Suppression feature in the Menu options.

Ton e r sm ear If toner smears on the page:

• Clean the inside of the machine. (See Internal Areas on page 186.)

• Check the paper type and quality. (See Media Guidelines on page 150.)

• Remove the print cartridge and then, install a new one. (See Replacing the Print

Cartridge on page 183.)

Vertical repetitive

defects

If marks repeatedly appear on the printed side of the page at even intervals:

• The print cartridge may be damaged, run a few prints through the machine and if

you still have the problem, remove the print cartridge and install a new one. (See

Replacing the Print Cartridge on page 183.)

• Parts of the machine may have toner on them. If the defects occur on the back of

the page, the problem will likely correct itself after a few more pages.

• The fusing assembly may be damaged. Contact a service representative.

Background scatter Background scatter results from bits of toner randomly distributed on the printed page.

• The paper may be too damp. Load a new batch of paper. Do not open packages of

paper until necessary so that the paper does not absorb too much moisture.

• If background scatter occurs on an envelope, change the printing layout to avoid

printing over areas that have overlapping seams on the reverse side. Printing on

seams can cause problems.

• If background scatter covers the entire surface area of a printed page, adjust the

print resolution through your software application or using the printer driver options.

(See Print Procedure on page 102.)

Condition Suggested Solutions

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