Bedienungsanleitung Xerox WorkCentre 3550 (Seite 179 von 226) (Englisch)

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Troubleshooting

Xerox WorkCentre 3550

User Guide

179

Common Linux Problems

Condition Suggested Solutions

The machine does not print. • Check if the printer driver is installed on your system. Open Unified

Driver Configurator and switch to the Printers tab in Printers

configuration window to look at the list of available machines. Make

sure that your machine is displayed on the list. If not, open Add new

printer wizard to set up your machine.

• Check if the machine is started. Open Printers configuration and select

your machine on the printers list. Look at the description in the Selected

printer pane. If its status contains Stopped, press the Start button.

Normal operation of the machine should be restored. The “stopped”

status might be activated when some problems in printing occurred. For

instance, this could be an attempt to print a document when the port is

claimed by a scanning application.

• Ensure the port is not busy. Since functional components of the

machine (printer and scanner) share the same I/O interface (port),

simultaneous access of different “consumer” applications to the same

port is possible. To avoid possible conflicts, only one of them at a time is

allowed to gain control over the machine. The other “consumer” will

encounter “device busy” response. You should open ports configuration

and select the port assigned to your machine. In the Selected port

pane you can see if the port is occupied by some other application. If

this is the case, you should either wait for completion of the current job

or press the Release port button.

• Check if your application has special print option such as “-oraw”. If “-

oraw” is specified in the command line parameter, then remove it to

print properly. For Gimp front-end, select “print” -> “Setup printer” and

edit command line parameter in the command item.

• The CUPS (Common Unix Printing System) version distributed with SuSE

Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing

Protocol) printing. Use the socket printing instead of ipp or install a later

version of CUPS (cups-1.1.22 or higher).

The machine does not print

whole pages, and output is

printed on half the page.

• It is a known problem that occurs on version 8.51 or earlier of

Ghostscript, 64-bit Linux OS, and has been reported to

bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved

in AFPL Ghostscript v. 8.52 or above. Download the latest version of

AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and

install it to solve this problem.

Cannot scan via Gimp Front-

end.

• Check if Gimp Front-end has Xsane:Device dialog. on the Acquire

menu. If not, you should install Xsane plug-in for Gimp on the your

computer. You can find Xsane plug-in package for Gimp on Linux

distribution CD or Gimp home page. For the detailed information, refer

to the Help for Linux distribution CD or Gimp Front-end application.

• If you wish to use another kind of scan application, refer to application’s

Help.

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