Internet Services WorkCentre
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User Guide 561
Use the Maintenance Assistant to provide fault history and usage information to the Xerox support
team to help them resolve problems more quickly. Your Xerox support team will let you know when
they need you to use the Maintenance Assistant.
Note: This feature must be enabled by your System Administrator.
Refer to the System Administrator Guide for further information.
1. At your computer, open your web browser.
2. In the URL field, use your keyboard to enter http:// followed by the IP Address of the device. For
example: If the IP Address is 192.168.100.100, enter http://192.168.100.100.
Note: To find out the IP Address of your device, print a configuration report or ask your System
Administrator.
3. Press the Enter button on your keyboard to load the page.
4. If required, click the Status tab. This is usually the active tab when Internet Services opens.
5. Select SMart eSolutions from the Status menu on the left of the page.
6. Click the Maintenance Assistant tab.
7. Click the option you require.
• Send Diagnostic Information to Xerox sends fault history information from your device
to Xerox. The process may take several minutes. When the information has been sent a
Communication Successful page will be displayed.
• Start an Online Troubleshooting Session at www.xerox.com sends fault history
information from your device to Xerox to be immediately analyzed and matched with
solutions. This process may take several minutes. When the information has been sent a
support page will open.
• Download File to Your Computer create a file which contains fault history and usage
information from your device. Use your mouse button to right-click on the UsageLog.csv
link and select Save Target As... to save the file to your computer. Your Xerox Service
Representative may ask you to send them the file to help troubleshoot problems on the
device.
More Information
Using Internet Services to find System Administrator Contact Details
System Administrator Guide www.xerox.com/support.
Viewing the status of SMart eSolutions in Internet Services
Printing the Information Pages from the Machine Status Menu
