General Care and Troubleshooting WorkCentre
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5845/5855/5865/5875/5890
User Guide 685
The device does not answer incoming fax calls
• Change the Auto Answer Delay setting to 0 seconds.
Note: This feature is for System Administrator use only.
More Information
System Administrator Guide www.xerox.com/support.
The device answers incoming fax calls but does not accept incoming data
• If the job contains several graphics, the device may not have enough memory. The device will
not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to complete. This will increase
the available memory.
More Information
Deleting Saved Jobs using Internet Services
Fault messages will not clear
Fault messages will not clear
• There may be occasions when a fault is cleared but the message will not clear. Reboot your
device by powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
Print job(s) status stuck at Processing
• Ask your System Administrator to disconnect the network cable and perform a software reset
(the instructions to perform the reset are in the System Administrator Guide).
• Repeat the software reset 2 times.
More Information
Using Internet Services to find System Administrator Contact Details
System Administrator Guide www.xerox.com/support.
Warming up message continuously displays
• Check to see if there is a paper jam. Clear the paper path of all obstructions.
• Turn the device off, wait 2 minutes, then turn it on again.
More Information
Powering the Device Off
Powering the Device On
