General Care and Troubleshooting WorkCentre
®
5945/5955
User Guide 717
Print job(s) status stuck at Processing
• Ask your System Administrator to disconnect the network cable and perform a software reset
(the instructions to perform the reset are in the System Administrator Guide).
• Repeat the software reset 2 times.
More Information
Using Internet Services to find System Administrator Contact Details
System Administrator Guide www.xerox.com/support.
Warming up message continuously displays
• Check to see if there is a paper jam. Clear the paper path of all obstructions.
• Turn the device off, wait 2 minutes, then turn it on again.
More Information
Powering the Device Off
Powering the Device On
Getting Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Support
Center quoting the machine serial number.
The Xerox Support Center will want to know the nature of the problem, the machine serial number,
the fault code (if any) plus the name and location of your company.
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Identifying the Parts of Your Device
