Troubleshooting
WorkCentre 6015 Color Multifunction Printer 187
User Guide
Getting Help
This section includes:
Error and Status Messages ......................................................................................................................................... 187
PrintingScout Alerts ....................................................................................................................................................... 187
Online Support Assistant ............................................................................................................................................. 187
Information Pages ......................................................................................................................................................... 187
More Information .......................................................................................................................................................... 188
Your printer comes with utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides information and troubleshooting help. When an error or warning
condition occurs, the control panel informs you of the problem. Error messages warn you about printer
conditions, such as low supplies or doors open, that require your attention.
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox
®
print driver. It automatically checks the printer status
when you send a print job. If the printer is unable to print, a PrintingScout alert appears on your computer
screen to let you know that the printer needs attention. In the PrintingScout dialog box, click the alert to
view instructions explaining how to fix the problem.
Note: PrintingScout is a Windows-only application.
Online Support Assistant
Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve
your printer problems. You can find solutions for print-quality problems, paper jams, software installation
issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/WC6015support.
Information Pages
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
