Bedienungsanleitung Xoro DPF 21A2 (Seite 21 von 22) (Englisch)

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Digital Photo Frame 21

English

Troubleshooting

Please read the following information to find out the possible cause of a problem before contacting

the service.

Problem Solution

Certain .AVI and MPEG-4

Video files are not playing

properly. Why?

The subject of MPEG-4 and .AVI is a tricky thing. Basically there is

no absolute standard format and every major camera manufacturer

keep updating their own versions of video file to improve compressi-

on. However, it is possible to convert your files to standard formats.

The slideshow sometimes

freezes on a particular

picture. What’s happe-

ning?

Occasionally the frame gets stuck on a particular photo. First of all,

make sure you are using JPEG’s only. The photo might have been

edited or saved in manner which is not fully compatible with the fra-

mes processor. The only practical solution we have found is to delete

that photo from the file. If you still had access to the original camera

card, you can reload the original.

How can I play Photos in

the exact order I want to

see them in?

We recommend that you choose the photos you want to see in an

exact sequence, then load them individually onto the SD Card or

USB Flash Drive in the precise order you want. So if you are loading

from a Computer, select the first photo you want in the collection,

add it to the Disk Drive. Now select the second photo you want in the

collection, add it next to the first photo. And so on. Before you finish,

just make sure you look at the window where you have placed these

files and you are satisfied that from left to right, they appear in the

sequence you want to see them in. The frame’s processor will un-

derstand this and display the photos in the order you individually

placed them on the memory device. Simply selecting a folder of

many different filenames (even if they are number or date specific)

and loading them onto the memory device will not work.

Why is my Remote

Control not working pro-

perly?

If the Remote Control is new, firstly make sure you have removed

the plastic tab from between the battery and the tray. If you suspect

the battery is flat, you will need to replace it .

Perform repairs never even through, please let this always qualified personnel. Contact the service

technician if the following faults:

 If the power supply or power cable is defective.

 If objects have fallen into the unit.

 If the device has come into contact with water.

 If the unit does not work use. .

 If the unit has been dropped and if the product has power fluctuations.

Use original spare parts and accessories. Unauthorized substitutions may result in short circuits or

fires and other mishaps.

Phone: +49 4161 800 24 24 (Mo-Fr: 09-17:00 Uhr)

eMail: support@ersservice.de

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Xoro DPF 21A2 Seite 21

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