5. Troubleshooting
If there is a problem when using the Activity Tracker, please solve it accordingly to the following
steps. If the problem is not solved, please contact the company you bought it from.
5.1 The Activity Tracker cannot be turned on:
5.1.1 Press the display touch area for over 3 seconds.
5.1.2 Make sure there is enough battery. Battery power may be too low, please charge it.
5.1.3 If the Activity Tracker has not been used for a long time and the normal charger does
not work, please try charging it with an output power of 5V/1A.
5.2 It shuts down automatically:
5.2.1 Battery power may be too low, please charge it.
5.3 Short battery life:
5.3.1 It may occur when the battery has not been fully charged, please ensure the battery is
charged for at least 2 hours.
5.3.2 Charger or data cable may not work properly, please change to new ones.
5.3.3 Please check the port of the data cable and try again to ensure a proper connection.
5.4 Bluetooth disconnects or is unable to connect:
5.4.1 Please restart it.
5.4.2 Please turn off Bluetooth of mobile phone and open it to reconnect.
5.5 Inaccurate sleep data:
The sleep monitor is designed to mimic the natural pattern of falling asleep and waking up.
Please use the Activity Tracker during the day, otherwise a deviation may occur if you go to
bed late or only use it while you sleep. Sleep data may not be generated if you go to bed
during the day, since the default sleep time is set between 9:00 p.m. and 7:30 a.m.
