20
Symptom
The door will not open
Possible causes
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The water level is above the bottom edge of the door.
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The machine is heating the water.
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The drum is turning.
The door can only be opened when the relevant light has gone out.
Spinning starts late or the machine
does not spin
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The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 15 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and select the spin programme.
The machine makes an unusual
noise
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The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures a
softer start and more even distribution of the laundry in the drum when
spinning, as well as increased stability of the machine.
No water is visible in the drum
l
Machines based on modern technology operate very economically
using very little water without affecting performance.
If after the above checks, there is still a fault, call your
local Zanussi Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Zanussi Service Force Centre
by telephoning:
0870 5 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
Further information can be found in the accompanying
customer care booklet and also in your telephone
directory under “Z”.
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Customer Care
For general enquiries concerning your Zanussi appliance
or for further information on Zanussi products, please
contact our Customer Care Department by letter or
telephone as follows:
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 727727
