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Our appliances are produced with the greatest of care.
However, a defect may still occur. Our consumer
services department will repair this upon request, either
during or after the guarantee period. The service life of
the appliance will not, however, be reduced as a result.
This declaration of guarantee terms is based on
European Union Directive 99/44/EC and the provisions
of the Civil Code. The statutory rights that the consumer
has under this legislation are not affected by this
declaration of guarantee terms.
This declaration does not affect the vendor's statutory
warranty to the end user. The appliance is guaranteed
within the context of and in adherence with the following
terms:
1. In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of charge
any defect that occurs within 24 months from the
date the appliance is delivered to the first end user.
These guarantee terms do not apply in the event of
use for professional or equivalent purposes.
2. Performing the guarantee means that the appliance
is returned to the condition it was in before the defect
occurred. Defective parts are replaced or repaired.
Parts replaced free of charge become our property.
3. So as to avoid more severe damage, the defect must
be brought to our attention immediately.
4. Applying the guarantee is subject to the consumer
providing proof of purchase showing the purchase
and/or delivery date.
5. The guarantee will not apply if damage caused to
delicate parts, such as glass (vitreous ceramic),
synthetic materials and rubber, is the result of
inappropriate use.
6. The guarantee cannot be called on for minor faults
that do not affect the value or the overall reliability of
the appliance.
7. The statutory warranty does not apply when defects
are caused by:
- a chemical or electrochemical reaction caused
by water,
- abnormal environmental conditions in general,
- unsuitable operating conditions,
- contact with harsh substances.
8. The guarantee does not apply to defects due to
transport which have occurred outside of our
responsibility. Nor will the guarantee cover those
caused by inadequate installation or assembly, lack
of maintenance or failure to respect the assembly
instructions or directions for use.
9. Defects that result from repairs or measures carried
out by people who are not qualified or expert or
defects that result from the addition of non-original
accessories or spare parts are not covered by the
guarantee.
10. Appliances that are easy to transport may be
delivered or sent to the consumer services
department. Home repairs are only anticipated for
bulky appliances or built-in appliances.
11. If the appliances are built-in, built-under, fixed or
suspended in such a way that removing and
replacing them in the place where they are fitted
takes more than half an hour, the costs that result
therefrom will be charged for. Connected damage
caused by these removal and replacement
operations will be the responsibility of the user.
12. If, during the guarantee period, repairing the same
defect repeatedly is not conclusive, or if the repair
costs are considered disproportionate, in agreement
with the consumer, the defective appliance may be
replaced with another appliance of the same value.
In this event, we reserve the right to ask for a financial
contribution calculated according to the length of
time it has been used.
13. A repair under guarantee does not mean that the
normal guarantee period will be extended nor that a
new guarantee period begins.
14. We give a twelve month guarantee for repairs, limited
to the same defect.
15. Except in the event where liability is legally imposed,
this declaration of guarantee terms excludes any
compensation for damage outside the appliance for
which the consumer wishes to assert his rights. In
the event of legally admitted liability, compensation
will not exceed the purchase price paid for the
appliance.
These guarantee terms are only valid for appliances
purchased and used in Belgium. For exported
appliances, the user must first make sure that they satisfy
the technical conditions (e.g.: voltage, frequency,
installation instructions, type of gas, etc.) for the country
concerned and that they can withstand the local climatic
and environmental conditions. For appliances purchased
abroad, the user must first ensure that they meet the
qualifications required in Belgium. Non-essential or
requested adjustments are not covered by the guarantee
and are not possible in all cases.
Our consumer services department is always at your
disposal, even after the guarantee period has expired.
Address for our consumer services department:
ELECTROLUX HOME PRODUCTS BELGIUM
Bergensesteenweg, 719 - 1502 LEMBEEK
Tel. 02.3630444
Declaration of guarantee terms
GGBB
