20
Symptom
The door will not open
Possible causes
l
The programme is still running.
l
The door lock has not yet released.
l
Water in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machine
does not spin
l
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusual
noise
l
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
l
Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Zanussi Electrolux Service Force Centre by
telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Zanussi Electrolux Service
Force Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the
address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture).
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls
The machine vibrates when spinning
l
The internal packing has not been removed.
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The machine is in contact with the wall or furniture.
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The machine is not stable and level (check diagonally).
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The washing load is badly distributed in the drum.
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Maybe there is very little laundry in the drum.
