18
The door will not open
●
The water level is above the bottom edge of the door.
●
The machine is heating the water.
●
The drum is turning.
Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without
calling out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed
below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that the “End” light starts to flash and at the same time an acoustic signal will
sound:
- 1 flash: problem with the water supply
- 2 flashes: problem with water draining
- 4 flashes: door open
Once the problem has been eliminated, press the “Start/Pause “button to restart the programme. If after all checks, the
problem persists, contact your local Service Force Centre.
Symptom
The machine does not start
Possible causes
●
The door has not been closed.
●
The plug is not properly inserted in the power socket.
●
There is no supply at the socket.
●
The main fuse or the fuse in the plug has blown.
●
The Start/Pause button has not been depressed.
The machine does not fill
●
The water tap is closed.
●
The filter in the inlet hose is blocked.
●
The inlet hose may be squashed or kinked.
●
The door has not been closed.
The machine fills then empties
immediately
●
The end of the drain hose is too low.
●
The end of the drain hose is submerged in water.
●
There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin
●
The drain hose may be squashed or kinked.
●
The Rinse Hold option has been selected.
●
The drain pump may be blocked.
●
The drain hose extension, if fitted, is not correct. Follow the
instructions for connecting to the waste.
●
The drainage system pipes are blocked.
●
The wash load is unbalanced: redistribute the clothes inside the drum to
allow the machine to spin.
There is water on the floor
●
Too much detergent or unsuitable detergent has been used (creates too
much foam).
●
Check whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see if
it is damp.
●
The drain hose may be damaged or not securely positioned.
●
The detergent dispenser drawer or recess is clogged.
●
The drainage system pipes are blocked.
●
The cap on the emergency emptying hose has not been replaced or not
fully screwed up after cleaning the pump.
