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73GW13-018_v01
20. Troubleshooting
ISSUE POSSIBLE CAUSE POSSIBLE SOLUTION
Coffee ows out from the
back of the lter handle
The lter handle (7) is not attached properly or not
tightened enough.
Make sure that the lter handle (7) is properly placed in
the brew head (5) and is maximally tightened.
There are coffee grains on the edge of the lter handle
(7).
Clean the upper edge of the lter handle (7) from coffee
and wipe the brew head (5) clean.
The brew head (5) is dirty. Wipe the brew head (5) with a wet cloth.
The brew head (5) is damaged. Contact an authorized service center.
Coffee does not ow out
No water in the water tank (1). Fill the tank (1) with water.
The water tank (1) is not properly installed.
Push the water tank (1) in making sure it is placed
correctly.
The control (13) is set to some other position, e.g.
.
Make sure that the control (13) is set to the OFF position.
The lter on the brew head (5) may be blocked. See paragraph 18 – Removing limescale.
The sieve in the lter (7) is blocked. Coffee is too nely
ground or too compressed.
Empty the sieve in the lter (7) and rinse it in running
water. Wipe the brew head (5) with a cloth.
Coffee is poured in drops
Coffee is too nely ground or too compressed.
If you use extremely ne ground coffee do not compress
it too much.
The machine is blocked by calcareous residues. See paragraph 18 – Removing limescale.
Espresso is without the
characteristic foam
Coffee is stale or dry.
Use fresh coffee. After opening a package of coffee be
sure it is stored in an airtight container.
Coffee is not compressed enough. Compress the coffee harder.
Coffee is too coarsely ground. Use properly ground coffee or change your coffee brand.
Not enough coffee in the sieve of the lter (7). See paragraph 10 – Making espresso.
The handle is loose during
the brewing process
The coffee is compressed too much. Compress the coffee more gently.
Coffee is too nely ground. Change your coffee to a more coarsely ground.
The lter handle (7) does not t tightly, as it was not
screwed hard enough.
Make sure that the lter handle (7) is properly placed in
the brew head (5) and is maximally tightened.
There are coffee grains on the edge of the lter handle
(7).
Clean the upper edge of the lter handle (7) from coffee
and wipe the brew head (5) clean.
The brew head (5) is dirty. Wipe the brew head (5) with a wet cloth.
The brew head (5) is damaged. Contact an authorized service center.
No steam doming out of
the nozzle
The steam nozzle (11) is blocked. Clean and rinse the steam nozzle (11).
Not enough foamed milk
The milk is not fresh. Make sure that the milk is fresh.
The temperature of milk is too high.
Make sure that the milk is properly cooled off before
being used.
The pot.
To achieve the best results in foaming use the stainless
steel pot delivered with the machine and as far as
possible try to cool it off and rinse it with cold water
before use.
The steam nozzle (11) is blocked. Clean and rinse the steam nozzle (11).
The milk is boiled. Try to use some fresh, cool milk.
The machine is not working
The lter on the brew head (5) may be blocked. See paragraph 18 – Removing limescale.
The machine is blocked with limescale. See paragraph 18 – Removing limescale.
Remember that in case of any other damages or issues removing them on one’s own is forbidden. Instead contact a qualied member of
a service center.
ECOLOGY – ENVIRONMENT PROTECTION
Each user can protect the natural environment. It is neither
difcult nor expensive.
In order to do it: put the cardboard packing into recycling
paper container; put the polyethylene (PE) bags into
container for plastic.
When worn out, dispose the appliance to particular disposal
centre, because of the dangerous elements of this appliance,
which can be hazardous for natural environment.
Do not dispose into the domestic waste disposal!!!
The manufacturer/importer does not accept any liability for any damages resulting
from unintended use or improper handling.
The manufacturer/importer reserves his rights to modify the product any time in
order to adjust it to law regulations, norms, directives, or due to construction, trade,
aesthetic or other reasons, without notifying in advance.
… 73 …

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