Warranty
4948
Warranty
a. the Product has been subjected
to abnormal use, abnormal
conditions, improper storage,
exposure to moisture or
dampness, unauthorized
modifications, unauthorized
connections, unauthorized repair,
misuse, neglect, abuse, accident,
alteration, improper installation,
or other acts which are not the
fault of Cricket, including damage
caused by shipping.
b. the Product has been damaged
from external causes such as
collision with an object, or from
fire, flooding, sand, dirt,
windstorm, lightning, earthquake
or damage from exposure to
weather conditions, an act of
God, or battery leakage, theft,
blown fuse, or improper use of
any electrical source, damage
caused by computer or internet
viruses, bugs, worms, trojan
Horses, cancelbots or damage
caused by the connection to
other products (including but not
limited to hardware and software)
not recommended for
interconnection by Cricket.
c. the Product serial number plate
or the enhancement data code
has been removed, defaced or
altered.
d. the defect or damage was
caused by the defective
function of the cellular system or
by inadequate signal reception
by the external antenna, or
viruses or other software
problems introduced into the
Product.
8. Cricket does not warrant
uninterrupted or error-free
operation of the Product. If a
problem develops during the
Limited Warranty period, the
Consumer shall take the following
step-by-step procedure:
a. The Consumer shall return the
Product to the place of purchase
for repair or replacement
processing.
b. The Consumer shall include a
return address, daytime phone
number and/ or fax number,
complete description of the
problem, proof of purchase and
service agreement (if applicable).
Expenses related to removing
the Product from an installation
are not covered under this
Limited Warranty.
c. The Consumer will be billed for
any parts or labor charges not
covered by this Limited Warranty.
the Consumer will be responsible
for any expenses related to
reinstallation of the Product.
d. Cricket will repair the Product
under the Limited Warranty within
30 days after receipt of the
Product. If Cricket cannot
perform repairs covered under
this Limited Warranty within
30 days, or after a reasonable
number of attempts to repair the
same defect, Cricket at its option,
will provide a replacement
Product or refund the purchase
price of the Product less a
reasonable amount for usage.
e. If the Product is returned during
the Limited Warranty period, but
the problem with the Product is
not covered under the terms and
conditions of this Limited
Warranty, the Consumer will be
notified and given an estimate of
the charges the Consumer must
pay to have the Product repaired,
with all shipping charges billed to
the Consumer. If the estimate is
refused, the Product will be
returned freight collect. If the
Product is returned after the
expiration of the Limited Warranty
period, Cricket’s normal service
policies shall apply and the
Consumer will be responsible for
all shipping charges.
9. You (the Consumer) understand
that the Product may consist of
refurbished equipment that
contains used components, some
of which have been reprocessed.
the used components comply with
Product performance and reliability
