Bedienungsanleitung ZTE Grand X Max plus - Cricket (Seite 51 von 60) (Englisch)

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Problem Possible causes Possible solution

Battery not

charging

The battery or battery charger is

damaged.

Contact the dealer.

The phone’s temperature is below 0°C

or higher than 45°C.

Adjust the environment to avoid

extremes of temperature.

Poor contact between the battery

and charger.

Check all connectors to make

sure all connections have been

properly made.

Shortened

standby time

The standby time is related to your

service provider system conguration.

The same phone used with different

service providers’ systems will not

provide exactly the same length of

standby time.

If you are located in an area

where signaling is weak,

temporarily power off the phone.

The battery is depleted. In high

temperature environments, battery life

will be shortened.

Use a new battery.

Battery power is consumed in a

variety of ways, including sending

out signals to locate a base station

when you are unable to connect to

a network.

Turn off Wi-Fi, GPS, and Bluetooth

if they are not being used. You

can also adjust your screen

brightness and timeout duration

in Settings > Display.

Cannot turn

your phone on

Battery power has been depleted. Recharge the phone’s battery.

micro-SIM card

error

The micro-SIM card has

malfunctioned or is damaged.

Take the micro-SIM card to your

service provider for testing.

micro-SIM card inserted improperly. Insert the micro-SIM card

properly.

Debris on the micro-SIM card

contacts.

Use a soft, dry cloth to clean the

micro-SIM card contacts.

Problem Possible causes Possible solution

Unable to

connect to the

network

The micro-SIM card is invalid. Contact your service provider.

You are not within the network’s

service area.

Check the service area with

your service provider.

Poor signal. Move to an open space, or if

you are inside a building, move

closer to a window.

Cannot answer

incoming calls

You have activated the Call Barring

feature.

Go to Call Barring Settings, and

then select Deactivate All.

Cannot make

outgoing calls

You have activated the Call Barring

feature.

Go to Call Barring Settings, and

then select Deactivate All.

You have activated Fixed Dialing

Numbers.

Go to Fixed Dialing Numbers

and disable it.

PIN code

blocked

You have entered an incorrect PIN

code three consecutive times.

Contact your service provider.

If the service provider provides

the SIM card’s PUK code, use

the PUK code to unlock the SIM

card.

Unable to enter

information into

the phonebook

The phonebook’s memory is already

full.

Delete unnecessary data from

the contacts.

Phone crashes,

reboots, freezes,

or cannot be

powered on

Some third-party software is not

compatible with your phone.

Uninstall the software that may

cause the problem.

Upgrade the phone software.

Reset the phone to factory

status.

Device is

sluggish or

responds slowly

Your phone is allocating memory to a

large number of apps running at the

same time.

Go to Task Manager and close

apps that are not being used.

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ZTE Grand X Max plus - Cricket Seite 51

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