Bedienungsanleitung ZTE Solar (Seite 38 von 44) (Englisch)

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Problem Possible Causes Possible Solution

Battery not

charging

The battery or battery charger is damaged. Contact the dealer.

The phone’s temperature is below 32°F

(0°C) or higher than 113°F (45°C).

Adjust the battery-charging environment to

avoid extremes of temperature.

Poor contact between the battery and

charger.

Check all connectors to make sure all

connections have been properly made.

Shortened standby

time

The standby time is related to your service

provider system conﬁguration. The same

phone used with different service providers’

systems will not provide exactly the same

length of standby time.

If you are located in an area where

signaling is weak, temporarily power off

the phone.

The battery is depleted. In high temperature

environments, battery life will be shortened.

Use a new battery.

If you are not able to connect to the

network, the phone will continue to send

out signals as it attempts to locate a base

station. Doing so consumes battery power

and will consequently shorten standby time.

Change your location to one where the

network is accessible, or temporarily turn

off your phone.

Cannot turn your

phone on

Battery power has been depleted. Recharge the phone’s battery.

(Micro) SIM card

error

(Micro) SIM card malfunction or damage.

Take the (Micro) SIM card to your service

provider for testing.

(Micro) SIM card inserted improperly. Insert the (Micro) SIM card properly.

Debris on the (Micro) SIM card contacts.

Use a soft, dry cloth to clean the (Micro)

SIM card contacts.

Problem Possible Causes Possible Solution

Unable to connect

to the network

(Micro) SIM card invalid. Contact your service provider.

You are not within the network’s service

area.

Check the service area with your service

provider.

Poor signal.

Move to an open space, or if you are inside

a building, move closer to a window.

Cannot answer

incoming calls

You have activated the Call barring

feature.

In Phone app, go to the Menu Key >

Settings > Call Barring Settings, and

then check Deactive All.

You cannot make

outgoing calls.

You have activated the Call barring

feature.

In Phone app, go to the Menu Key >

Settings > Call Barring Settings, and

then check Deactive All.

You have activated the Fixed dial

numbers feature.

In Phone app, go to the Menu Key >

Settings > Fixed Dialing Numbers and

disable it.

PIN Code blocked

You have entered an incorrect PIN code

three consecutive times.

Contact your service provider. If the service

provider provides the (Micro) SIM card’s

PUK code, use the PUK code to unlock the

(Micro) SIM card.

Unable to enter

information into

the phonebook

The phonebook’s memory is already full. Delete unnecessary data from the contacts.

Phone crashes,

reboots, freeze,

or cannot be

powered on

Some third-party software is not compatible

with your phone.

Reset the phone to factory status.

Enter safety mode and uninstall the

software that may cause the problem.

Upgrade the phone software.

Troubleshooting

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ZTE Solar Seite 38

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