Bedienungsanleitung ZyXEL NAS520 (Seite 334 von 364) (Englisch)

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Chapter 21 Troubleshooting

Cloud Storage User’s Guide

334

• In Windows XP or 2000, click Start > Settings > Control Panel > Network Connections

(Network and Dial-up Connections in Windows 2000/NT) > Local Area Connection >

Properties.

•Check that Client for Microsoft Networks is in the list of components and has its check box

selected.

21.6 Users Cannot Access the NAS

A local user cannot access a share

• Check that the NAS is turned on and connected to the network. The local user should try to ping

the NAS or use the NAS Starter Utility to discover it.

• The local user should check that he entered his login name and password correctly.

• Check if the share exists and has the correct access settings for this user.

• Check the Access Control List (ACL) of read/write permissions associated with specific files and/

or folders. Account names added to the list are linked to the files and folders that they are

allowed to access, along with what kinds of actions they are allowed to perform with those files

and folders (delete, move, rename, and so on).

• The user’s computer may already be connected to another of the NAS’s shares using a different

user name and/or password. This can happen without the user realizing it if the user’s computer

automatically connects to a share at logon. Right-click any other connected shares and click

Disconnect. Then re-attempt to connect to the desired share.

• Check if the share has an ANONYMOUS or EVERYONE access right. If the user is already logged

into a share using her username and password, she will NOT be able to access a share that has

ANONYMOUS FTP only access rights (as these require ‘no login’). In this case she should log out

and try to access the share again without logging in. See Section 10.4 on page 189 for more

details.

• Check if the shared folder is a subfolder of another (parent) share. Check that the parent share’s

access rights do not conflict with the subfolder share. It is recommended that you do not create

subfolder shares.

• Check if the user belongs to a group with conflicting access rights. DENY always takes

precedence. If you allow a user FULL access to a share but set his group to DENY, then he will

NOT be able to access the share.

• The local user should check if there are any existing mapped network drives to the NAS. He may

need to disconnect existing CIFS connections as new CIFS connection may use previously-saved

• Check that the array in which the share resides, exists and is not down or degraded. If the array

is down or degraded, see Section 21.2 on page 327.

• If the user is using DFS links, then he can only access the NAS using CIFS and not FTP.

• Check that the share has not been disabled.

I cannot import domain user or user group information even though testing of the connection

to the domain controller is OK.

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