Introduction
1 Introduction
The purpose of this manual is to introduce you with the Adyen Mail Order / Telephone Order (MOTO) features.
MOTO transactions are where your customer does not type the payment details on a webshop payment page,
but instead calls your call center or sends in a coupon instead with the creditcard number. By using Adyen's
MOTO features you can integrate your webshop payments with your call center payments and enjoy unified
reporting over both transaction flows.
Audience
This is a technical manual aimed at IT personnel involved in integrating merchants' systems with those at
Adyen.
Changelog
Version Date Changes
1.06 2013-01-15 • Changed specification of Currency/ Amount field
1.05 2012-07-09 • Added information on finding MOTO user on payment details page
1.04 2012-04-27 • Updated to reflect changed URLs and additional parameters
1.03 2011-02-21 • Added payment methods that can be used
1.02 2010-10-14 • Updated URL to access call center
1.01 2010-07-27 • Added changelog and audience sections
• Manual reviewed for English and layout consistency
Requirements
Merchant accounts are setup by default with Adyen for e-commerce for contractual reasons. Please contact
your account manager to enable MOTO for your account. Because MOTO transactions differ by nature from e-
commerce transactions fees and rates may be different as well.
To process MOTO transactions you need a separate merchant account with Adyen, typically added next to
your e-commerce merchant account under your company account. The reason for the extra account is the
difference between MOTO and e-commerce traffic such as flagging, supported payment methods and fraud
control.
Furthermore there are some technical and administrative requirements which are discussed in this manual.
We summarise the requirements below:
• Separate merchant account (via account manager or Adyen Support)
• Extra user permissions (via account manager or Adyen Support)
• Link to the call center application
• Separate skin to be used for the call center application (optional)
• Separate user account with 'Call Center' rights for using the call center
Copyright © Adyen B.V. 2010-2012 3
