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Your phone will not be repaired in cases where labels
or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any
of its affiliates be liable for indirect, incidental or
consequential damages of any nature whatsoever,
including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion
or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions
may not apply to you.
14
Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove
unnecessary files or apps on your phone.
• Update your phone's software via the Updates
application. Or you can touch Settings > System >
Updates to update software.
• Reset your phone via Erase all data (factory reset).
Touch Settings > System > Reset options > Erase all
data (factory reset). Another method is to hold down
the Power key and the Volume down key at the same
time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to
fully back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
• When the phone falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the phone by
pressing the Power key and the Volume down key
at the same time, selecting a language, and then
selecting Wipe data/Factory reset. Press the Volume
key to select, and press the Power key to confirm
each selection.
