Bedienungsanleitung Alcatel One Touch Pixi First - 4024D (Seite 20 von 21) (Englisch)

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My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not accidentally contacted

while the screen is unlocked.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset the

phone or FOTA/Mobile Upgrade to upgrade software.

My phone can't charge properly

• Make sure you are using an ALCATEL ONETOUCH battery and

the charger from the box.

• Make sure your battery is inserted properly and clean the battery

contact if it’s dirty. It must be inserted before plugging in the

charger.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

to +40°C).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is

displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see "Inserting

or removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialled a valid number and have touched

Phone.

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network

is not overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM

card valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in aeroplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM

card valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in aeroplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I can't find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume

Up/Down key.

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription

includes this service.

• Make sure this feature does not require an ALCATEL ONETOUCH

accessory.

When I select a number from my contacts, the number

can't be dialled

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country.

Play 4_4024X_4024D QG_Eng_EN_05_150909.indd 39-40 2015/9/9 18:05:32

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