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Troubleshooting............................................
Before contacting the aftersales department, you are advised to follow the instructions below:
• You are advised to switch off the telephone from time to time to optimise its performance.
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your telephone as this may affect the performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
• Press until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your telephone back on
My phone has not responded for several minutes
• Press the key
• Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
• Clean your screen
• Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
• Check that your keypad is locked when you are not using your mobile phone
• Check the battery charge level
My mobile phone has a low level of autonomy
• Make sure you respected the complete charge timing (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.Wait for at least 20 minutes after removing the charger
to obtain an exact indication
My mobile phone will not charge properly
• Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may
be accompanied by a quiet whistling sound
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted bef
ore plugging in the charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
