When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your
professional or personal directories)
• Check the “Call barring” option for “Incoming calls” to be sure that the “Except SIM directory” feature is not
activated
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “My Numbers”
• Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
• Check your phone memory available as it might be full
• Contact your network operator to check service availability and check MMS parameters (see page 40)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be saturated; try again later
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
• Install first of all Alcatel’s PC suite
• Use “Install the connection” and perform the installation
• If you use the infrared port, check that it is correctly activated (see page 59)
• Check that your computer meets the requirements for Alcatel’s PC Suite installation
I am unable to download new files
• Check for free space
• Delete some files
• Select the miniSD Card to store the files you downloaded
• Check your subscription status with your operator
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