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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit
our website at www.telephones.att.com, or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
I cannot pair my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your TL96271/TL96371/
TL96471. Check the Bluetooth compatibility list at
www.telephones.att.com.
Make sure the Bluetooth function of your cell phone is turned on. See the
user’s manual of your cell phone for more information.
Make sure that you set your cell phone to search for devices.
If the TL96271/TL96371/TL96471 is in your cell phone device history
list, delete it and try pairing again.
Carefully follow the pairing instructions on pages 19-20 and make sure
that your cell phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait
for approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I cannot pair my headset to the telephone base.
Make sure that your Bluetooth headset is in discoverable mode when
pairing with the telephone base. See the user’s manual of your headset for
more information on how to set your headset to discoverable mode.
Make sure your headset is compatible with your TL96271/TL96371/
TL96471. Check the Bluetooth compatibility list at
www.telephones.att.com.
Carefully follow the pairing instructions on pages 21-22 and make sure
that your headset is not connected to any other Bluetooth device.
Reset the telephone base. Unplug the unit’s electrical power. Wait
for approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on.
See the user’s manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
Turn off your cell phone, then turn it on again.
Make sure that your cell phone is on the active devices list.
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