Bedienungsanleitung Bauknecht EXCELLENCE 5570 (Seite 11 von 17) (Englisch)

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TROUBLESHOOTING GUIDE

Your washing machine is equipped with various automatic safety functions. These enable faults to be

detected in good time and the safety system can react appropriately. These faults are frequently so minor

that they can be removed within a few minutes.

Problem Causes, Solutions, Tips

Appliance does not start,

no indicators are on

• Plug is not properly inserted in socket.

• Socket or fuse does not function correctly (use a table lamp or similar

appliance to test it).

Appliance does not start

although “Start/Pause”

has been pressed

• Door is not properly closed.

• The “Child lock/Lock buttons” feature has been activated

(if available on your model). To unlock the buttons, push the two

buttons marked with the key symbol simultaneously and hold them

at least for 3 seconds. The key symbol on the display disappears and

the programme can be started.

Appliance stops during

the programme, and the

“Start/Pause” indicator

blinks

• “Rinse hold” is activated. Press “Start/Pause” to spin the laundry.

For draining the water without spinning, select “Drain” Programme

(if available) or press the “Reset/Drain” button for at least 3 seconds.

• Programme has been changed - reselect desired programme and press

“Start/Pause”.

• Programme has been interrupted and eventually door has been

opened - close door and restart programme by pressing “Start/Pause”.

• The appliance’s safety system has been activated (see “Failure

indicators” in your programme chart).

• Water tap is not opened or water inlet hose is kinked or blocked

(“Water tap closed” indicator blinks).

Detergent dispenser

contains residues from

detergent and/or

additives

• Water entering is not enough; the mesh filters of the water supply could

be blocked (see “Care And Maintenance”).

Appliance vibrates during

spin cycle

• Transport bolts have not been removed; before using the washing

machine, it is imperative that the transport bolts are removed.

• Appliance is not level / not standing firmly on all four feet (see separate

“Installation Guide”).

“Unbalance during

spinning”

The “Spin/Drain”

indicator in the

programme flow bar

blinks, or the spin speed

on the display blinks, or

the spin speed indicator

blinks after the end of the

programme (depending

on the model).

The laundry is still very

wet.

Unbalance of the laundry load during spinning prevented the spin phase

to avoid damages on the washing machine. This is why the laundry is still

very wet.

Reason for unbalance can be: small laundry loads (consisting of only few

quite big or absorbent items, e.g. towels), or big/heavy laundry items.

• If possible avoid small laundry loads.

• It is highly recommended that you add other laundry items of different

sizes when washing a big or heavy piece of laundry.

If you want to spin the wet laundry, add more laundry items of different

sizes, and subsequently select and start the “Rinse & Spin” programme.

Final spin results are poor • Unbalance during spinning prevented spin phase to protect the

washing machine (see “Unbalance during spinning”).

• Excessive foam formation prevented spinning; select and start “Rinse &

Spin” programme. Avoid excessive detergent dosing (see “Detergents

And Additives”).

• “Spin” button has been set to a low spin speed.

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