Bedienungsanleitung BEKO WTK94121 (Seite 26 von 32) (Englisch)

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26 / EN Washing Machine / User’s Manual

Loading door cannot be opened.

• Loading door lock is activated because of the water level in

the product. >>>Drain the water by running the Pump or

Spin programme.

• Product is heating up the water or it is at the spinning cycle.

>>> Wait until the programme completes.

• Loading door may be stuck because of the pressure it is

subjected to. >>>Grab the handle and push and pull the

loading door to release and open it.

• If there is no power, loading door of the product will not

open. >>>To open the loading door, open the pump filter

cap and pull down the emergency handle positioned at the

rear side of the said cap. See "Loading door lock"

Washing takes longer than specified in the user

manual.(*)

• Water pressure is low. >>>Product waits until taking in

adequate amount of water to prevent poor washing quality

due to the decreased amount of water. Therefore, the

washing time extends.

• Voltage is low. >>>Washing time is prolonged to avoid poor

washing results when the supply voltage is low.

• Input temperature of water is low. >>>Required time to

heat up the water extends in cold seasons. Also, washing

time can be lengthened to avoid poor washing results.

• Number of rinses and/or amount of rinse water have

increased. >>>Product increases the amount of rinse

water when good rinsing is needed and adds an extra

rinsing step if necessary.

• Excessive foam has occurred and automatic foam

absorption system has been activated due to too much

detergent usage. >>> Use recommended amount of

detergent.

Programme time does not countdown. (On models

with display) (*)

• Timer may stop during water intake. >>>Timer indicator

will not countdown until the product takes in adequate

amount of water. The product will wait until there is

sufficient amount of water to avoid poor washing results

due to lack of water. Timer indicator will resume countdown

after this.

• Timer may stop during heating step. >>>Timer indicator

will not countdown until the product reaches the selected

temperature.

• Timer may stop during spinning step. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

Programme time does not countdown. (*)

• There is unbalanced load in the product. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

Product does not switch to spinning step. (*)

• There is unbalanced load in the product. >>>Automatic

unbalanced load detection system is activated due to the

unbalanced distribution of the laundry in the product.

• The product will not spin if water is not drained completely.

>>>Check the filter and the draining hose.

• Excessive foam has occurred and automatic foam

absorption system has been activated due to too much

detergent usage. >>> Use recommended amount of

detergent.

5 Troubleshooting

Programs do not start after the loading door is closed.

• Start / Pause / Cancel button is not pressed. >>>Press

Start / Pause / Cancel button.

• It may be difficult to close the loading door in case of

excessive loading. >>>Reduce the amount of laundry and

make sure that the loading door is closed properly.

Programme cannot be started or selected.

• The product has switched to self protection mode due to a

supply problem (line voltage, water pressure, etc.). >>>

To cancel the programme, turn the Programme Selection

knob to select another programme. Previous programme

will be canceled (see. “Cancellation of program”).

Water inside the product.

• Some water has remained in the product due to the quality

control processes in the production. >>>This is not a

failure; water is not harmful to the product.

The product does not take water in.

• Tap is turned off. >>>Turn on the taps.

• Water inlet hose is bent. >>>Flatten the hose.

• Water inlet filter is clogged. >>>Clean the filter.

• Loading door is not closed. >>>Close the door.

The product does not drain water.

• Water drain hose is clogged or twisted. >>>Clean or flatten

the hose.

• Pump filter is clogged. >>> Clean the pump filter.

Product vibrates or makes noise.

• Product is standing unbalanced. >>>Stable the product by

adjusting the feet.

• A hard substance has entered into the pump filter.

>>>Clean the pump filter.

• Transportation safety bolts are not removed. >>>Remove

the transportation safety bolts.

• Laundry quantity in the product is too little. >>>Add more

laundry to the product.

• Excessive laundry is loaded in the product. >>>Take out

some of the laundry from the product or distribute the load

by hand to balance it homogeneously in the product.

• Product is leaning on a rigid item. >>>Make sure that the

product is not leaning on anything.

There is water leaking from the bottom of the product.

• Water drain hose is clogged or twisted. >>>Clean or flatten

the hose.

• Pump filter is clogged. >>>Clean the pump filter.

Product stopped shortly after the programme started.

• Machine has stopped temporarily due to low voltage.

>>>Product will resume running when the voltage

restores to the normal level.

Product directly drains the water it takes in.

• Draining hose is not at adequate height. >>>Connect the

water draining hose as described in the user manual.

No water can be seen in the product during washing.

• Water is inside the invisible part of the product. >>>This

is not a failure.

BEKO WTK94121 Seite 26

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